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Customer Service Representative

4 weeks ago

Malvern, United States Stephen Diorio - State Farm Agent Full time

Are you passionate about providing exceptional customer service and making a positive impact? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Steve DeOrio's team. We believe that Steve DeOrio's team is the perfect fit for individuals who are dedicated to going above and beyond to meet our customers' needs.

Job Description:
As a CSR at State Farm, you will play a vital role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Working alongside Steve DeOrio, your responsibilities will include:

  1. Customer Support: Delivering outstanding customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service.
  2. Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
  3. Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements. Your strong problem-solving skills, combined with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.
  4. Collaboration: Working closely with Steve DeOrio's team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.

Qualifications:


  • Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
  • Strong customer service orientation and a genuine desire to assist and support customers.
  • Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
  • Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
  • Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
  • Previous experience in customer service, insurance, or a related field is preferred.

About State Farm:
State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.

About Stephen Diorio JR 


  • State Farm Insurance Agent in Malvern
  • Third Generation State Farm Agent
  • Combine Auto Insurance and Home Insurance
  • Out of State Insurance Transfers to Pennsylvania
  • Graduate of Pennsylvania State University
  • Offering Free Car Insurance Quotes
  • Great Valley Little League Coach
  • Malvern Home & Renters Insurance Available
  • State Farm Ambassador Club Qualifier
  • Chester County Small Business Insurance Quotes
  • Local People's Pantry Supporter
  • Licensed in Pennsylvania, Delaware, New Jersey
  • Free Online Insurance Quotes Available 24/7
  • Proud Graduate of Malvern Prep

BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience
HOURS
Weekdays 9AM - 5PM, Sat 9AM - 12PM 

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