Manager, Member Services

2 days ago

Birmingham, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Position: Manager, Member Services
Reporting to: Sr Director, Ticket Sales & Experience

About the United Football League

The United Football League (UFL) is the premier spring football platform, formed by the merging of the XFL and USFL in 2024 under the combined ownership of RedBird Capital Partners, FOX, Dany Garcia and Dwayne Johnson. The UFL has eight teams in Arlington (TX), Birmingham (AL), Detroit (MI), Houston (TX), San Antonio (TX), Memphis (TN), St. Louis (MO), and Washington D.C.

About the Position

The Manager, Member Services is an integral part of the team's operations, focusing on maximizing the Season Ticket Member experience by developing exclusive touchpoints that create lasting memories. Within those memorable touchpoints you will look for key opportunities to upsell, cross-sell, or provide other value add-ons that meet Season Ticket Members' needs. There are no limitations to success as you will sell a full product menu while developing long-lasting relationships with Members to achieve retention goals. You will also be the source and primary touchpoint for all general fan inquiries. The UFL is seeking self-driven, positive, and resilient individuals to provide excellent customer service and attention to detail when creating long-lasting relationships between fans and our 8 teams.

What you will do
  • Develop and build strong relationships with a defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication - creating personalized experiences for them
  • Educate prospective and current Season Ticket Members about membership benefits, amenities, and best practices
  • Answer and monitor general customer service and Season Ticket Member inbound inquiries to convert into sales or assist in service requests
  • Provide outstanding customer service through quarterly touchpoint campaigns, which include both virtual and in-person interactions
  • Internally communicate customer feedback to help improve fan experience
  • Maintain a detailed database of our Members and document all touch points in Salesforce
  • Assist in execution of customized Season Ticket Member programs, benefits, and events to drive engagement and loyalty
  • Attend and provide service at all home games and other special events that include night and weekend work
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the teams
  • Collect referrals from season ticket holders
  • Other duties as assigned

What you will bring
  • Bachelor's degree or equivalent experience required
  • Minimum 2 years of customer service, preferably in ticket retention and service.
  • Experience with CRM system, Salesforce preferred
  • Experience with a ticketing system - Ticketmaster/Archtics preferred
  • Experience with Microsoft Office and Google Suite products required

Knowledge/Skills/Abilities
  • A passion for working in sales and retention, with a metric driven mentality
  • A self-starter that is solution-oriented to help handle and resolve difficult situations in a calm and professional manner
  • Possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills
  • Strong time management and organizational skills
  • An interest and ability in serving others as one of the primary functions of their job
  • Be self-directed and able to work independently
  • Demonstrated flexibility and creative problem-solving skills
  • Demonstrated outstanding customer service and interpersonal communication skills
  • The ability to maintain professional behavior and appearance
  • The ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, as well as company documents and records

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Details
  • The location of this role must be in one of the team markets.
  • The role is hybrid, works in a remote office and/or an office environment and will potentially be expected to attend all games and events
  • Position may require periods of sitting at a desk, frequent bending, moving, lifting, and carrying material weighing up to 20 pounds.
  • Ability and willingness to work proactively at events sponsored by the XFL, partner organizations and other grassroot opportunities to promote the XFL team in the selected market and develop new business and fan relationships
  • Local travel to appointments and events
  • Minimal Travel (< 10% travel): May be required to travel.
  • Ability to work a flexible schedule inclusive of weekends, nights and holidays required.

Equal Employment Opportunity Statement

The UFL maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.Learn More

  • Manager, Member Services

    2 weeks ago

    Birmingham, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Position: Manager, Member ServicesReporting to: Sr Director, Ticket Sales & ExperienceAbout the United Football LeagueThe United Football League (UFL) is the premier spring football platform,...

  • Member Service Representative

    2 weeks ago

    Birmingham, United States Hope Credit Union Hope Enterprises Full time

    Title: Member Service Representative Department: Retail Operations Reports To: Branch Manager Supervises: N/A Job Classification: Non-Exempt, Full-time HOPE Overview HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial...

  • Member Service Representative

    3 months ago

    Birmingham, United States Hope Credit Union Full time

    Title: Member Service Representative Department: Retail Operations Reports To: Branch Manager Supervises: N/A Job Classification: Non-Exempt, Full-time HOPE Overview HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health...

  • Member Services Representative

    2 weeks ago

    Birmingham, United States Planet Fitness Inc. Full time

    THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all...

  • Member Services Specialist

    22 hours ago

    Birmingham, United States Daxko Full time

    Company DescriptionDaxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in...

  • Guest Service Team Member

    2 months ago

    Birmingham, United States Wingstop Full time

    Wingstop - 1539 Montgomery Hwy - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    3 weeks ago

    Birmingham, United States Wingstop Full time

    Wingstop - 830 Inverness Corners - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    2 months ago

    Birmingham, United States Wingstop Full time

    Wingstop - 9256 Parkway East Suite D - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Team Member

    1 week ago

    Birmingham, Alabama, United States Pies & Pints Full time

    Job OverviewPies & Pints is seeking a dynamic and detail-oriented BOH Team Member to join our team. As a key member of our culinary team, you will be responsible for maintaining a safe and clean working environment, ensuring the highest quality food products, and providing exceptional customer service.

  • Healthcare Professional

    5 days ago

    Birmingham, Alabama, United States Developmental Disability Management Services Full time

    Job DescriptionWe are seeking a skilled and compassionate Licensed Practical Nurse (LPN) to join our team at Developmental Disability Management Services. As an LPN, you will play a vital role in providing high-quality care to individuals with intellectual disabilities in our community.About the RoleAdminister enteral nutrition and medications to bed-bound...

  • Administrative Services Manager

    1 week ago

    Birmingham, Alabama, United States 48forty Solutions and Relogistics Services Full time

    Job OverviewWe are seeking a highly skilled and organized Office Manager to join our team at 48forty Solutions. This is a full-time position that offers competitive pay, benefits, and opportunities for career advancement.

  • U-Haul Team Member

    1 week ago

    Birmingham, Alabama, United States U-Haul Full time

    About the JobThe Storage Customer Service Representative is responsible for providing top-notch customer service to our clients. This role involves supporting site managers with facility operations, answering phone inquiries, and ensuring that all vacant storage units are clean and secure.We offer a competitive salary of $40,000 - $60,000 per year, depending...

  • HVAC Service Manager

    3 months ago

    Birmingham, United States Gpac Full time

    Are you an HVAC Service Manager  who's ready to take on a new challenge? Look no further! gpac, a 30+ year recruitment company, is partnered with a well-established company in the Mechanical Construction industry to find the perfect Project Manager.The HVAC Service Manager will lead staff members to install, repair and maintain heating and air conditioning...

  • HVAC Service Manager

    3 months ago

    Birmingham, United States Gpac Full time

    Are you an HVAC Service Manager  who's ready to take on a new challenge? Look no further! gpac, a 30+ year recruitment company, is partnered with a well-established company in the Mechanical Construction industry to find the perfect Project Manager.The HVAC Service Manager will lead staff members to install, repair and maintain heating and air conditioning...

  • Restaurant Customer Service Team Member

    3 months ago

    Birmingham, United States Jason's Deli Full time

    Jason's Deli - 3032 John Hawkins Pkwy [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and delivery...

  • RN Unit Manager

    2 months ago

    Birmingham, United States NHS Management Services Full time

    Job Description Are you looking for a leadership position where you can use your infection prevention and control, risk management and clinical leadership and have the opportunity to move in higher position? Paired with a few years of professional experience, our nurse managers are assigned with multiple high-level responsibilities. They act as a liaison...

  • HVAC Service Manager Position

    2 months ago

    Birmingham, Alabama, United States Gpac Full time

    OverviewThe company is seeking an experienced HVAC Service Manager to lead staff members in installing, repairing, and maintaining heating and air conditioning systems in commercial and light industrial settings.Key ResponsibilitiesLead staff members in installing, repairing, and maintaining heating and air conditioning systemsRoutinely work with service and...

  • Member Experience Advocate

    3 weeks ago

    Birmingham, United States Avadian Credit Union Full time

    Apply Member Experience Advocate - Universal - Greystone Branch | Full-Time Birmingham, AL * Branch Experience Apply Job Type Full-time ...

  • Environmental Services Business Development Manager

    3 days ago

    Birmingham, Alabama, United States Clean Harbors Full time

    Job SummaryWe are seeking an experienced Environmental Services Business Development Manager to join our team at Clean Harbors. As a key member of our sales team, you will be responsible for driving profitable revenue growth within the Vacuum Services line by implementing business development strategies and managing customer relationships.

  • Patient Services Manager

    6 days ago

    Birmingham, Alabama, United States Morrison Healthcare Full time

    Job SummaryWe are seeking a seasoned leader to spearhead our Patient Services Team in an Acute Care setting in Birmingham, AL. As a key member of our team, you will be responsible for establishing and implementing patient food services strategies that meet the medical direction and patient population needs.