Service Coordinator

Service CoordinatorPeople Driven Technology, Inc is a fast-growing, family-owned technology integrator delivering innovative IT outcomes across the Midwest. With decades of combined experience in business, technology, and engineering, we focus on creating simple, scalable outcomes for our customers. Guided by values of integrity, passion, and teamwork, we prioritize the success of our customers over revenue, building lasting relationships with both customers and strategic partners.The Service Coordinator will coordinate with professional services teams and key stakeholders to ensure effective coordination, clear communication, and a positive customer experience throughout the project lifecycle. They will be responsible for project and service ticket communications, supporting team coordination, and assisting professional services leadership with project staffing, reporting, and continuous service improvement. Additionally, the service coordinator will support the planning, execution, and delivery of smaller projects by managing timelines, resources, budgets, and documentation.What You Would DoCoordinate staffing for new projects and service tickets by assigning appropriate resources and communicating assignments clearlyMonitor service tickets to ensure timely resource allocation and effective communication across teamsCoordinate and manage smaller project activities, including planning, scheduling, and resource allocationGenerate and distribute monthly reports for internal stakeholders, including leadership and the sales teamProvide administrative and coordination support to the project team, including scheduling meetings and managing project-related communications as neededWhat We Are Looking ForHigh school diploma or equivalent required; associate or bachelor's degree in a related field, or equivalent experience, preferredExperience in service coordination within the IT industry preferred, but not requiredDemonstrate a proactive, solutions-oriented mindset while effectively advocating for project needs and maintaining alignment with internal and external stakeholdersExhibit strong communication and interpersonal skills, with the ability to work effectively with clients, vendors, and cross-functional teamsPossess strong organizational and time management skills, with the ability to manage multiple priorities simultaneouslyExperience with project management tools and software preferredAbility to thrive in a fast-paced, dynamic environment while balancing competing prioritiesWhat We Would Offer YouComprehensive medical, dental, and vision plans for you and your dependents.401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability.Competitive compensation.Collaborative and welcoming office culture.Work-life balance and unlimited paid time off.Recruitment Agency Notification People Driven Technology, Inc does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, People Driven employees, or any other company location. People Driven Technology, Inc is not responsible for any fees related to unsolicited resumes.Equal Opportunity Employer People Driven Technology, Inc is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on merit, qualifications, and our business needs. People Driven Technology, Inc is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations because of a disability for any part of the employment process, please contact the recruiter and let us know the nature of your request and your contact information.