Special Events Account Executive

3 weeks ago

Lakewood, United States AFR Furniture Rental Full time

Job Details Level Experienced Job Location Seattle - Lakewood, WA Position Type Full Time Education Level 4 Year Degree   Job Category Sales Description BASIC FUNCTION: To support the company's sales goals through effective sales techniques and exceptional customer service Qualifications RESPONSIBILITIES: * Establish, grow and maintain effective relationships with assigned accounts * Answer incoming sales calls, written inquiries, and inbound requests * Develop and maintain relationships with special events clients * Utilize all available tools to gain leads; i.e. Salesforce, local neighborhood, local journals, referrals, etc. * Present company products and services to both current and prospective clients * Prepare price quotes to new and existing clients * Attend networking and industry events to help promote the AFR brand * Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.) * Assist in Collections efforts for all assigned Special Events Accounts * Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus) * Review and report complaints received from customers and recommend corrective action to management * Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals. * Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers. * Identify and research potential sales leads to visit, along with leads generated by inside sales team. * Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up. * Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share. * Entering information related to potential leads and existing clients * Create presentations for client's individual event needs, as well as in-person meetings. * Help client's design their event using furniture, and suggest alternative options based on theme, budget, availability, and style. * Communicate rental policies to clients. Manage client expectations with clear and consistent communication. * Attend all Sales/Ops weekly meetings * Attend 3-5 Networking Events per month * Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role. * Assist in communication with clients related to aging and billing. SKILLS: * Excellent oral and written communication and presentation skills * Solid computer skills (Salesforce & Microsoft knowledge preferred) * Customer service, interpersonal and negotiation skills * Organization, planning and time management skills * Stellar networking skills * Excels in new account business development * Experience in sales calls and in-person presentations EDUCATION/TRAINING: Bachelor's degree or equivalent EXPERIENCE: Two or more years of outside sales success

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