Senior Help Desk

4 weeks ago


Bloomington, United States LHH Full time

Role Summary:

The Technical Support Specialist is responsible for company-wide technology support and operational activities encompassing applications, infrastructure, communications, and security. They will support multiple subsidiary organizations located throughout North America.



Essential Duties and Responsibilities:

  • Interact daily by phone, email, web, and face-to-face with business users and stakeholders to respond to user requests, understand business needs, troubleshoot and resolve user issues in a timely and courteous manner.
  • Installing updates, patches and upgrades to end user machines to ensure proper security, protection and compliance.
  • Level 1/2/3 desktop and application support.
  • Support of Windows 10/11, Office 365 with productivity apps, SharePoint, Teams, etc.
  • Working within the Office 365 administration console.
  • Security activities including management of user accounts, security and distribution groups, etc.
  • Experience working with LogMeIn, AnyDesk or other similar remote support tools.
  • Technical knowledge of desktop/laptop hardware, mobile devices, VoIP, printers and A/V systems.
  • Knowledge of Active Directory, DHCP, and Group Policies.
  • Support of printers and print servers.
  • Experience with iOS devices.
  • Backup and restore activities from on-premise and cloud utilities.
  • Troubleshooting and support of networked devices (computers, switches, routers, etc.).
  • Other duties as assigned.


Preferred Experience:

Experience in engagement with multiple management levels across technical users and business units. Familiarity with ticketing / issue tracking systems experience a plus with supporting ERPs such as Microsoft Dynamics NAV 2015 or greater remote application support.


Work Experience:

4+ years’ experience in similar role or IT-related field.

Experience supporting a 24×7 environment.

Prior work experience within finance or aviation sectors a plus.


Education:

2 or 4-year degree in computer science, information technology, information systems or related area is required.

A+, Network+, Security+, or Microsoft certifications are desirable.


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