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Customer Support Technical Specialist
1 month ago
Join our Raymond Team as an Customer Support Technical Specialist The Role: We are seeking a motivated and detail-oriented Customer Support Technical Specialist to join our team. In this role, you will serve as a trusted partner to our Raymond Dealer Network, including Canada and select international distributors, as well as a small group of end customers. Your primary responsibility will be to manage and resolve daily dealer inquiries pertaining to all aspects of Forklift Modifications with accuracy, urgency, and professionalism. This isn't just about processing orders-it's about applying a technical perspective to ensure specifications are correct, requests are fulfilled efficiently, and customers receive solutions that uphold Raymond's reputation for excellence. What You'll Be Doing: Serve as the first point of contact for daily inquiries from dealers, distributors, and customers. Support Forklift modification process from initial submission to engineering, through pricing, and back to the dealer, including support for Toyota Special Design Requests (TSDRs) and Field Modification requests (FMRs). Create electronic passkeys and print specification tags; program and reprogram vehicle managers and cards based on truck-specific data. Provide support for older/past model trucks and unique technical requests. Review and interpret the Electronic Parts Catalog, Technical Drawings Database, and related systems to provide accurate technical details. Collaborate across departments-including Engineering, Sales, Product Planning, and Quality-to ensure accurate and timely solutions. Manage multiple projects and priorities under limited supervision, following standardized practices and methods. Act with urgency on all issues, proactively taking ownership from initial request through final resolution. What We're Looking For: 3 + years of technical customer support experience. Demonstrated analytical skills, attention to detail and the ability to present effective recommendations. Excellent communication, collaboration and organization skills. Proficiency with Microsoft products. What Sets You Apart: Material Handling Industry experience. College or technical degree. SAP, ServiceNow or similar CRM Ticketing System experience. Enthusiasm for continuous improvement (kaizen mindset) and process innovation. Where and When You'll Work: This is an in-person role located at our East Syracuse location-ideal for those who thrive in a hands-on, team-oriented environment. What Your Total Compensation & Benefits Package will look like:Salary - $60,400 - $81,400 per year. Compensation depends on the selected candidate's education and experience. World Class Benefits: Competitive Salary Generous Paid Time Off and 13 Paid Holidays Affordable Medical plans and no-cost Dental & Vision options 100% 401(k) match up to 6% Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Tuition Assistance Program Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance Recognition and Kaizen (continuous improvement) Reward Programs Meaningful opportunities for personal and professional development Best in class work culture Together Let's Innovate. Build. Grow. Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career. Learn more here: Follow us on Social Media: Working at Toyota Material Handling | Glassdoor A Bachelor's Degree is required or a related technical certificate. 5-8 years of experience in a technical sales related field.
