Field Service Technician

3 weeks ago

Wausau, United States TDS Telecom Full time
As a Field Service Technician, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.

This position is an in-office position reporting out of our Weston, WI location.

This position can be hired at either a Field Service Technician (requisition ID ) or a Field Service Technician-Network (requisition ID ) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

TDS Telecommunications LLC (TDS Telecom/TDS ) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S. With 1.2 million connections, TDS' mission is to create a better world through its communications services. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit .

TDS Telecom, headquartered in Madison, Wis., employs 3,400 people and is a subsidiary of Telephone and Data Systems, Inc. NYSE: TDS . Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular and TDS Telecom. Visit .
  • Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
  • Assists with and provides troubleshooting support techniques and corrections. Responds to "trouble" dispatches.
  • Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
  • Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
  • Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
Required Qualifications
  • Must have and maintain a valid driver's license.
  • Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
Other Qualifications
  • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
  • Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
  • Upon hire, must successfully pass all components of the Safety Course curriculum.
  • Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
  • A+ certification and computer networking experience.
  • Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
  • Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
  • Ability to work and make decisions independently with little or no supervision.
  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
  • Proven organizational skills and ability to multi-task.
  • Ability to operate vehicles with manual transmissions.
Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qual ifications, when, in fact, they have the skills and experience to be successful in the role Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position may require working outdoors, in mechanical/equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.

$0.00/Hr. - $0.00/Hr.

  • Field Service Technician

    4 weeks ago

    Wausau, Wisconsin, United States TDS Telecom Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at TDS Telecom. As a Field Service Technician, you will be responsible for installing, troubleshooting, and maintaining telecommunications equipment and network infrastructure for our customers.Key ResponsibilitiesInstall and maintain telecommunications equipment, including...

  • Field Service Technician

    3 weeks ago

    Wausau, United States TDS Telecom Full time

    As a Field Service Technician, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not...

  • Field Service Technician II: Communications Network Specialist

    2 weeks ago

    Wausau, Wisconsin, United States TDS Telecom Full time

    Job Summary: We are seeking a skilled Field Service Technician to join our team in Weston, WI. As a key member of our field services department, you will be responsible for installing, troubleshooting, and maintaining telecommunications products and equipment for our customers.About TDS Telecom: TDS Telecom is a leading provider of high-speed internet, TV...

  • Field Service Technician

    2 months ago

    Wausau, WI, United States TDS Telecom Full time

    As a Field Service Technician, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not...

  • Field Service Specialist

    4 weeks ago

    Wausau, Wisconsin, United States Spectrum Full time

    Job OverviewWe are seeking a skilled Field Service Specialist to join our team at Spectrum. This is an exciting opportunity for a motivated individual to work in a fast-paced environment, providing exceptional customer service and technical expertise.

  • Oil Field Equipment Repair Expert

    4 days ago

    Wausau, Wisconsin, United States M&M Service, Inc. Full time

    Job OverviewM&M Service, Inc. is a top distributor, service, construction, electrical, testing and environmental company in the petroleum, energy and electric vehicle equipment industry. We are a family-owned business with over 35 years of experience and have locations in KY, IN, TN, MI, OH & WI.About the Job:We are seeking a highly skilled Petroleum Service...

  • Technical Field Specialist

    3 weeks ago

    Wausau, Wisconsin, United States EO Johnson Business Technologies Full time

    **Become a Key Member of Our Team**At EO Johnson Business Technologies, we are expanding our team of skilled Field Service Technicians to support our growing customer base. As a Field Service Technician, you will play a crucial role in delivering exceptional service and support to our customers, ensuring their office equipment operates at peak...

  • Technician for Fueling Systems

    4 days ago

    Wausau, Wisconsin, United States M&M Service, Inc. Full time

    Job SummaryWe are seeking a highly skilled Petroleum Service Technician to join our team at M&M Service, Inc. In this role, you will be responsible for installing, maintaining, and repairing petroleum equipment, including fuel dispensers, fuel monitoring systems, submersible motors, and product piping.This is a challenging and rewarding opportunity for...

  • Fuel Equipment Technician

    1 day ago

    Wausau, Wisconsin, United States M&M Service, Inc. Full time

    Job DescriptionM&M Service, Inc. is a top distributor, service, construction, electrical, testing, and environmental company in the petroleum, energy, and electric vehicle equipment industry. We are a family-owned business for over 35 years and have locations in KY, IN, TN, MI, OH & WI.We are seeking a Fuel Equipment Technician to join our team as we...

  • Service Station Electronics Engineer

    4 days ago

    Wausau, Wisconsin, United States M&M Service, Inc. Full time

    About the RoleWe are seeking a skilled Petroleum Service Technician to join our team at M&M Service, Inc. in the petroleum industry. This is a great opportunity for someone who wants to work in a dynamic environment and has strong technical skills.Key Responsibilities:Install, maintain, and repair equipment such as fuel dispensers, submersible motors, and...

  • Coordinating Services Director

    4 weeks ago

    Wausau, Wisconsin, United States Lutheran Social Service of Minnesota Full time

    About the Role:The Senior Service Coordinator will play a critical role in implementing the Family Self-Sufficiency program and ensuring participants receive necessary services and supports.This position requires a strong background in social work or a related field, with experience in case management, motivational interviewing, or coaching. A valid driver's...

  • Animal Health Technician

    5 days ago

    Wausau, Wisconsin, United States Northpointe Veterinary Service of W Full time

    About the RoleAs a veterinary technician at Northpointe Veterinary Service of W, you will play a vital role in ensuring the health and well-being of our patients. Your primary responsibilities will include assisting our veterinarians with medical procedures, maintaining accurate medical records, and providing exceptional client service.Salary and...

  • Technical Field Specialist

    1 week ago

    Wausau, Wisconsin, United States Spectrum Full time

    Job OverviewWe are seeking a skilled Technical Field Specialist to join our team at Spectrum. This is an exciting opportunity for individuals who enjoy working in the field and have a passion for technical work.Salary InformationThe estimated annual salary for this position is $60,000 - $80,000 based on experience and qualifications.Job ResponsibilitiesThis...

  • Truck Maintenance Technician

    4 weeks ago

    Wausau, Wisconsin, United States Diversified Inc Full time

    Diversified Inc is looking to hire a skilled Truck Maintenance Technician for our company-wide fleet. This role will be responsible for performing routine and emergency maintenance on company trucks to ensure they remain safe and efficient.Job Overview:We are seeking a highly motivated individual to join our team as a Truck Maintenance Technician.Key...

  • Automotive Service Technician

    5 days ago

    Wausau, United States Disability Solutions Full time

    At Veritas Steel, were leading the way in the bridge fabrication industry and want you to join our team! We look for people who are committed to working safely by performing their job to the best of their ability, as well as people who enjoy fun and hard work. Ready to leave your legacy? Join the Veritas Steel team today!A Day in the Life: As a Maintenance...

  • Advanced Anesthesia Equipment Technician

    4 weeks ago

    Wausau, Wisconsin, United States Aspirus Health Full time

    Aspirus Wausau Hospital is a leading healthcare provider in northern Wisconsin and the Upper Peninsula of Michigan. We are seeking an experienced Advanced Anesthesia Equipment Technician to join our team.**Estimated Salary:** $70,000 - $90,000 per year, depending on experience.About the Role:Install, maintain, and repair anesthesia equipment to ensure proper...

  • Healthcare Professional

    3 weeks ago

    Wausau, Wisconsin, United States All Medical Personnel Full time

    Job DescriptionWe are seeking a detail-oriented and skilled Pharmacy Technician to join our team at All Medical Personnel. As a key member of our healthcare staff, you will play a vital role in providing exceptional patient care and ensuring the smooth operation of our pharmacy services.Responsibilities:Prescription Processing: Accurately process, input, and...

  • Senior Service Coordinator

    4 months ago

    Wausau, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals...

  • Pet Care Professional

    4 days ago

    Wausau, Wisconsin, United States Northpointe Veterinary Service of W Full time

    Job SummaryWe are looking for a dedicated Animal Health Technician to join our team at Northpointe Veterinary Service of W. As a vital member of our veterinary hospital, you will play a key role in delivering exceptional patient care and promoting a positive work culture.The successful candidate will possess strong technical skills, excellent communication...

  • Psychiatric Medication Technician

    3 months ago

    Wausau, United States Lutheran Social Services of Wisconsin and Upper Michigan Inc Full time

    Lutheran Social Services of WI and Upper MI wants you to join our growing In-Home Recovery team as a second shift and weekend Psychiatric Medication Technician supporting clients with significant mental health concerns and enrolled in the Comprehensi Technician, Medication, Psychiatric, Weekend, Transportation, Mental Health, Healthcare