Customer Service Rep. I

2 weeks ago

Boise, United States Idaho Housing and Finance Association Full time
Job Type

Full-time

Description

WE ARE HIRING - BEST PLACES TO WORK

Idaho Housing and Finance Association is seeking a Customer Service Representative I in our Hazard Claims . The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology.

The CSR I will take phone calls and emails to process customer requests regarding their Insurance needs. The CSR I will maintain friendly and helpful interaction with IHFA's borrowers. The CSR I will be able to answer questions regarding Insurance policy requirements, hazard claims, update escrowed insurance details and work with the Servicing Vendor for borrower insurance needs. The CSR I will back up Customer Service calls.

Why Work with Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority.

We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

In this role, you will have the following responsibilities:

Customer Service:
  • Responds to customer inquiries, works to meet customer needs and maintain good customer relations.
  • Accept calls from Customer Service and other co-workers to be available for borrowers on Claims calls. Provide a team spirit atmosphere for good customer service.

Loan Administration:
  • Handles Insurance Claim processing for IHFA borrowers per Agency guidelines. Explains process, obtains paperwork and orders inspections. Documents progress of claims and follows up for finalization and closing claims per Agency guidelines.
  • Works within necessary timeframe to process incoming claims, requests and claim inspections.
  • Other duties as assigned by leadership.

Reliability & Engagement:
  • Maintains good attendance and punctuality. Is responsible for adhering to work schedules and ensuring that supervisor is apprised of any schedule changes due to unforeseen appointments or schedule conflicts.

Personal Development:
  • Participates in training and other educational classes that will benefit the Association, and the individual as it relates to the job. Is a team player and works toward Association goals.

May perform other additional duties and responsibilities as assigned

Requirements

Position qualifications required are the following:
  • 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred.
  • Ability to work independently, organize, prioritize and perform job responsibilities. Demonstrates good problem solving skills.
  • Ability to be flexible, engaged, reliable and respectful to maintain excellent team and customer relations.

Preferred Qualifications:
  • Bilingual in Spanish highly desirable.
  • Call Center experience preferred.

Salary Description

$18.00Learn More

  • Customer Service Rep. I

    2 weeks ago

    Boise, United States Idaho Housing and Finance Association Full time

    Job Type Full-timeDescription WE ARE HIRING - BEST PLACES TO WORK! Idaho Housing and Finance Association is seeking a Customer Service Representative I in our Insurance Processing . The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology.The CSR I...

  • Customer Service Rep. I

    3 weeks ago

    Boise, United States Idaho Housing and Finance Association Full time

    Job Type Full-time Description WE ARE HIRING - BEST PLACES TO WORK! Idaho Housing and Finance Association is seeking a Customer Service Representative I in our Insurance Processing . The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology. The CSR I...

  • Customer Service Rep. I

    2 weeks ago

    Boise, United States Idaho Housing and Finance Association Full time

    Job Type Full-timeDescription WE ARE HIRING - BEST PLACES TO WORK! Idaho Housing and Finance Association is seeking a Customer Service Representative I in our Insurance Processing . The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology.The CSR I...

  • Customer Service Rep. I

    3 weeks ago

    Boise, United States Idaho Housing and Finance Association Full time

    Job Type Full-time Description WE ARE HIRING - BEST PLACES TO WORK! Idaho Housing and Finance Association is seeking a Customer Service Representative I in our Hazard Claims . The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology. The CSR I will...

  • Customer Service Rep. I

    2 weeks ago

    Boise, United States Idaho Housing and Finance Association Full time

    Job Type Full-timeDescription WE ARE HIRING - BEST PLACES TO WORK! Idaho Housing and Finance Association is seeking a Customer Service Representative I in our Hazard Claims . The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology.The CSR I will take...

  • Customer Service Representative I

    2 weeks ago

    Boise, United States Idaho Housing and Finance Association Full time

    Job Type Full-timeDescription WE ARE HIRING - BEST PLACES TO WORK! Idaho Housing and Finance Association is seeking a Customer Service Representative I to join our Mortgage Loan Servicing Department. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage...

  • Customer Service Representative I

    2 weeks ago

    Boise, United States Idaho Housing and Finance Association Full time

    Job Type Full-timeDescription WE ARE HIRING - BEST PLACES TO WORK! Idaho Housing and Finance Association is seeking a Customer Service Representative I to join our Mortgage Loan Servicing Department. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage...

  • Customer Service Representative I

    4 weeks ago

    Boise, United States Idaho Housing and Finance Association Full time

    Job Type Full-time Description WE ARE HIRING - BEST PLACES TO WORK! Idaho Housing and Finance Association is seeking a Customer Service Representative I to join our Mortgage Loan Servicing Department. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage...

  • Customer Experience Ambassador

    2 weeks ago

    Boise, Idaho, United States Domino's Pizza LLC Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Rep at Domino's. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences.

  • Customer Service Ambassador

    4 days ago

    Boise, Idaho, United States S3 Shared Services Full time

    As a Customer Service Ambassador at S3 Shared Services, you will be the face of our organization, providing exceptional service to our members and representing our brand with integrity. If you are passionate about delivering outstanding customer experiences and have a strong background in financial services, we encourage you to apply.About the RoleThis is a...

  • Member Services Rep Full Time

    1 week ago

    Boise, United States Planet Fitness Full time

    Position: Member Services Rep - Full Time - Afternoon/Evening We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member...

  • Member Services Rep Full Time

    7 months ago

    Boise, United States Planet Fitness Full time

    Position: Member Services Rep - Full Time - Afternoon/Evening We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests,...

  • Customer Service Representative

    2 days ago

    Boise, Idaho, United States Rose Wyld LLC Full time

    About UsVoodoo Brewing Co. Boise is not just about great beer and food; we're about community, good times, and creating a space where people love to hang out.Job DescriptionWe're looking for a skilled Front of House Server who can deliver top-notch service while having fun. If you're passionate about providing stellar service and working in a dynamic team,...

  • Future Opening: Member Services Rep Full Time Day

    7 months ago

    Boise, United States Planet Fitness Full time

    Position: Member Services Rep - Full Time - Day We are searching for a motivated Member Services Representative  to join our team! BILINGUAL English/Spanish are encouraged to apply!  As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring...

  • Bilingual Customer Service Representative

    1 week ago

    Boise, United States Progressive Full time $20 - $22

    Join Forbes’ 2024 Best Employer for Diversity!If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate...

  • Bilingual Customer Service Representative

    1 week ago

    Boise, United States Progressive Full time $20 - $22

    Join Forbes’ 2024 Best Employer for Diversity!If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate...

  • Sales and Customer Experience Associate

    1 week ago

    Boise, Idaho, United States Calypso Marketing, Inc Full time

    Job OverviewWe are seeking an experienced Retail Customer Service Associate to join our team at Calypso Marketing, Inc. The ideal candidate will possess excellent communication skills, have a proven track record of generating sales leads, and be able to work effectively in a fast-paced environment.Primary Responsibilities:Qualify and identify eligible...

  • Patient and Client Services Rep PRN

    1 month ago

    Boise, United States Trinity Health Full time

    At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional servi Client Service, Patient, Customer Service, Healthcare, Health

  • Customer Service Representative

    3 weeks ago

    Boise, Idaho, United States Domino's Franchise Full time

    Domino's Franchise is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers. Key responsibilities include:Pizza Preparation: Prepare high-quality pizzas according to Domino's standards.Customer Service: Provide professional, polite,...

  • Customer Service Representative

    5 days ago

    Boise, Idaho, United States KC Emerald Property Holdings LLC Full time

    We are looking for a Customer Service Representative to join our team at KC Emerald Property Holdings LLC.About the RoleThis is a great opportunity for someone who is passionate about delivering exceptional customer service and has excellent communication skills. As a Customer Service Representative, you will be responsible for responding to customer...