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Customer Experience and Office Assistant

3 months ago

Cranberry Township, United States Sweet Water Decor, LLC Full time

Sweet Water Decor is seeking a Customer Experience and Office Assistant to continue providing above and beyond service to the customers and fans of Sweet Water Decor, in addition to providing assistance and support to Sweet Water Decor’s office team.


Location: In office @ SWD Headquarters - Cranberry Twp., PA 16066, with optional 1 day work at home per week


Hours: 25-30 hours position with flexible daytime hours. 5+ hour shift, Monday to Friday. Part-time position with the opportunity to become full-time.


Benefits Include:


  • 401K (and matching) after one year
  • Employee discount


Job responsibilities include:

  • Responsible for responding to customer messages on all retail platforms, including but not limited to our direct Sweet Water Decor website (Zendesk), Etsy, and Amazon.
  • Owns customer experience procedures, including order returns and replacements.
  • Documents order issues, including damages, order mistakes, and product defects.
  • Processes claims for order damages to mail carriers and wrong items returned through Amazon.
  • Monitors product reviews through all retail platforms.
  • Keeps track of orders that cannot ship due to sold out stock, and communicates with customers.
  • Collaborates with the shipping team to adjust orders as needed based on customer requests.
  • Communicates with products team to provide customer feedback.
  • Creates lists of potential wholesale customers through online research.
  • Assists in bulk photo and text updates to online product listings.
  • Organizes office supplies.
  • Provides support to office team members through task assistance on a priority basis.


Minimum Qualifications:

  • 2+ customer service and administrative assistance experience preferred.
  • Solid computer skills.
  • Comfortable spending the majority of work hours on a computer.
  • Excellent verbal, written, and interpersonal skills.
  • Positive attitude and demeanor.
  • Ability to work independently as well as in a team environment.
  • Able and comfortable to learn new software and websites to complete tasks.
  • Highly organized with the ability to multi-task, manage, and prioritize work.
  • Thinks above and beyond to better SWD’s customer experience.
  • E-commerce customer service experience preferred.