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Infrastructure L3 Engineer

3 months ago

Blue Springs, United States Tata Consultancy Services Full time

Job Title: L3 Infrastructure Engineer

Job Type: Full-time

Job Location: Blue Springs, MS


Job Description:

Network (LAN, WAN and Wireless)

  • Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
  • Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
  • TCP/IP, DHCP, Subnetting, VLAN, POE
  • Experience with packet capturing, example: Wire Shark
  • Network maintenance, support and refresh
  • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution


Data Center (Server Room) Management

  • Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
  • Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
  • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution


Server Management

  • Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
  • DHCP, DNS, Print Server, File Shares, Microsoft SCCM
  • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
  • Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
  • Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
  • Knowledge of Server 2012/2016 Policy and Security Management


Critical plant floor hardware support

  • Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
  • ANDON and PLC (Programmable Logical Controls) support knowledge
  • First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
  • Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
  • Exceptional customer service and ability to work well under pressure e.g. plant down situation,outages, critical plant floor equipment require a 15-minute turnaround time
  • On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime


Other Must Have Attributes for Level 3

  • Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
  • Strong team worker with professional demeanor and strong ethics
  • Good written and oral communication skills are required
  • Experience with remote control tools and remote support (off-site)
  • Ongoing support of various Manufacturing computer systems
  • Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects

Change Management process