Clinic/Practice Assistant, Primary Care

Clinic/Practice AssistantWe are seeking a full-time, 40-hour Clinic/Practice Assistant to work onsite at our Primary and Specialty Care practice located at 2 Corporation Way in Peabody, MA. Our hours of operation are Monday through Friday from 8:00am to 5:00pm, with staggered shifts. This role is ideal for a customer service professional who:Is a quick learner or career pivoter seeking structured support. No healthcare experience required. You'll receive a 90-day preceptor program plus ongoing training and support from Team Leads to build confidence and healthcare expertise over time.Values teamwork and ownership. You'll be matched to 12 consistent providers in either primary care or a specialty, allowing you to build relationships and develop expertise.Is comfortable with direct communication and real-time feedback. You'll routinely work with the same providers and teammates to deliver excellent patient care, using open and honest communication to keep the pod running smoothly.Thrives in a consistently high-volume environment with variety. This role supports up to 100 patients per day, with rotation between check-in and phone coverage to build well-rounded administrative support skills and avoid monotony. The work moves at a steady, busy pace, but you're supported by strong collaboration, clear workflows, and a team that has your back.Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.Perform routine administrative and clerical duties relating to a clinical service or physician practice office.Essential Functions:Make patient appointments and maintain appointment records.Greet and assist patients.Answer telephones, assist callers with routine inquiries, and schedule appointments.File materials in patient folders and print appointment schedules.Process patient billing forms and scan documents to patient medical records/LMR.Call for patient medical records and laboratory test results.Open and distribute unit mail or faxes.Type forms, records, schedules, memos, etc., as directed.May be required to accept co-payments.Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.Acts as "Super User" for scheduling, registration, and billing systems.Provides assistance and training to others in these areas.May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.Dedicated to administrative support, our clinic/practice assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in an outpatient settingEducation: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred.Experience: Office experience 2-3 years required.Knowledge, Skills and Abilities:Proficiency with all Office Suite.Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.Managing one's own time and the time of others.Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.Preferred:2 years of experience working in a community-based medical practice.Epic experience preferred.Work Location: Two Corporation Way.Scheduled Weekly Hours: 40.Employee Type: Regular.Work Shift: Day (United States of America).Pay Range: $17.36 - $24.45/Hourly.Grade: 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.