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Desktop Engineer
1 month ago
Desktop Engineer
Job Description:
Please join the IT team of a growing marketing technology company as a Desktop Engineer. This role provides internal end-user support and basic account administration. The successful Desktop Engineer will be creative and a strong problem-solver, joining a team of capable IT Desktop Engineers dedicated to supporting the company’s computing resources and infrastructure. This position is located at the Headquarters office in Rockville, MD. Our client is looking to hire 2 people. This is a temp-to-hire opportunity. These positions report to the Manager of IT.
Responsibilities:
- Provide support and troubleshooting services to a fleet of desktops, laptops, mobile devices, printers and other related peripherals
- Answer and resolve support cases in a timely manner and with emphasis on strong customer service
- Install and configure software and applications for workstation distribution
- Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
- Work closely with systems, networking and security team and management to identify issues, research solutions, and escalate issues to the appropriate resource
- Guide users in conforming to established systems security practices
- Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
- Vet and test new technology for business operations and/or initiatives
- Monitor and report security issues to management and various teams per the Incident Response procedure
- Contribute to remediation planning, testing and execution as directed
- Plan and participate in Disaster Recovery planning, testing and actual recovery efforts in the event of a declared disaster
- Perform other duties as assigned
Qualifications:
- Bachelor’s Degree or equivalent
- 3+ years’ experience
- Experience supporting Windows Desktop Operating Systems (Windows 10)
- Proficient in supporting desktop, laptop and mobile hardware IT support
- Windows Server Support Basics and basic understanding of Active Directory
- Networking knowledge, including DNS and DHCP
- Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
- Proficient with Office software suite
- Experience in a fast-paced, environment preferred
- Ability to prioritize tasks that change frequently and manage unexpected demands
- Dependable, follows instructions and takes initiative to solve problems
