Logistics Coordinator

1 week ago

Valley Stream, United States CRYOPDP Full time

LOGISTICS COORDINATOR


Full time, on-site at JFK Airport

10:00 AM – 6:30 PM, Monday through Friday


Bluebird Express, a CRYOPDP company, provides quality Domestic and International transportation services. We are committed to the highest level of communication, enhancing your ability to manage your business. Our dynamic approach to quality customer service instills confidence that your shipment is in good hands.


Job Summary

The Logistics Coordinator is responsible for organizing international outbound shipments in line with temperature control requirements and the Group QA & EHS policies. They are accountable for the most appropriate transport solution in accordance with Bluebird Express’/CRYOPDP’s premium service offer and the customer's requirements: route, sustainable mode of transport (air, train, road, multimodal), transit time and cost.


The Logistics Coordinator will be responsible for the following:

  • Provide operational excellence
  • Communicate daily with warehouse staff to provide packaging and related services
  • Coordinate and arrange export freight with Bluebird Express/CRYOPDP’s overseas office, U.S. agents and partners
  • Coordinate all activities related to picking up cargo from any point in the USA and delivery to the ports of export, request bookings with airlines, AES filing, export documentation (commercial Invoices, etc.)
  • Prepare export documentation in accordance with U.S. regulations and in compliance with government agencies for each shipment
  • Utilize in-house systems to produce shipping documentation
  • Coordinate routing of all outbound export shipments and send pre-alerts to destination offices and agents in a timely manner
  • Job file invoicing and billing (transfer all information required to ensure the accuracy of the billing process)
  • Maintain operational housekeeping to ensure the shipping file is updated accordingly, including but not limited to, posting flights, PODs, Docstore (internal archiving system)
  • Enter consignment notes and monitor shipment progress/update milestones into TMS
  • Liaise with vendors for updates, cost, routing options etc.
  • TCP and TCV recognition and management


Ensure the growth of retained customers to maximize/increase the amount of business carried for every customer

  • Manage all queries and complaints to ensure they are investigated and responded to promptly, both from external/internal customers and suppliers under the direct supervision of the Logistics Manager, guaranteeing an efficient response to customer issues & complaints
  • Showcase unique service features of Bluebird Express/CRYOPDP to increase value add solutions to customers
  • Increase dependency for customers to ensure Bluebird Express/CRYOPDP are the sole provider they use across all modes


Meet administrative KPI’s:

  • On-time-in-full service performance %
  • Number of temperature deviations
  • Number of airline and customs delays
  • Number of CAPAs (Corrective Action Preventive Action
  • Internal stakeholder's and customers feedback


Specificity on the job:

  • 10:00 AM – 6:30 PM, Monday through Friday
  • On-site at JFK International Airport
  • Work hours and shifts are subject to change depending on operating business conditions and needs.
  • The employee may be required to work overtime, holidays, or weekends.
  • May be required to respond to emergencies as a first responder.
  • Due to the nature of our 24/7 operation, you may be required to assist with occasional out-of-hours coverage.


Experience and education required:

  • High school diploma or equivalent
  • 2-4 years’ experience in the airfreight sector and knowledge of the air industry, with a strong understanding of cold chain logistics and temperature-controlled logistics solutions, and experience working within the Pharma or Healthcare industry
  • Compliance training and prior experience with GDP, HMRC, MHRA, IATA, and CAA guidelines
  • Knowledge of dangerous goods regulations and passenger/cargo airlines
  • Import/Export license and demonstrated experience with Controlled Drugs
  • U.S. Customs regulations compliance
  • Commercial acumen (customers, performance, profitability)
  • Experience with CargoWise operation system


Required interpersonal skills ("Essential"):

  • Customer centric with strong “Make it happen” mindset
  • Organizational skills and an ability to prioritize and manage high workloads in challenging situations and meetings deadlines
  • Strong desire to work with a company whose mission is to improve the health of people around the world
  • Attention-to-detail acumen
  • High level of energy with sound judgment and the determination to achieve, with a sense of urgency
  • Team Player


Compensation: $65K annually


Bluebird Express, a CRYOPDP company, is an equal opportunity employer offering competitive compensation and the opportunity to contribute to a highly successful and growing global healthcare business.


Benefits included with this role include Health, Dental, Vision, Life, Short/Long term Disability Insurances, 401K with company match and Stock Equity (NASDAQ:CYRX).


To learn more about our companies, please visit and .

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