Help Desk Specialist

2 weeks ago


Tampa, United States Robert Half Full time

Job Description: We are seeking a talented Help Desk Specialist to join our team. The ideal candidate will have a passion for providing exceptional customer service and technical support. As a Help Desk Specialist, you will be responsible for providing technical assistance and support to our employees and customers. You will troubleshoot problems and provide timely resolution to ensure seamless operation of our IT systems.

Responsibilities:

  • Provide first-level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem-solving process
  • Follow up with customers, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations

Requirements:

  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases, and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science, or equivalent

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