Telecommute IT Application Support Specialist
2 weeks ago
Exciting opportunity awaits, let us help you get started
We are seeking an IT Application Support Specialist for a key client of ours in a long-term position. This position is 100% remote. In this role you will triage single user issues to gather data, replicate the experience and document findings for further troubleshooting.
Maintain an understanding of the functional aspects of the application(s) from a business and user perspective including: purpose, capabilities, limitations and use within the business
Perform UAT and QA functions for new software releases as time permits
Effectively use all support tools available and demonstrates knowledge of available resources
Participate in operations calls, reporting current trends/issues to drive continuous improvement of process and user experience
Create and maintains technical documentation that can be used by service desk to resolve user escalations upon first contact or used by end users directly
Identify opportunities to shift the resolution of user issues to the closest level of first contact
Rotation shifts for on-call and weekend support required
Ability to work flexible hours/schedules during times of increased business activity
Onboarding of new processes, procedures, related to new applications and services by partnering with project/product leadership to ensure repeatable predictable outcomes for Operations support team members
Provide time critical updates to IT, business, and vendor contacts during and after major incident response
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