Director of Quality Initiatives

2 months ago

New York, United States NYC Health + HospitalsCorrectional Health Services Full time

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.


NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.


Job Description:

This full-time position reports to the Chief of Medicine. The Director of Quality Initiatives will serve as a central point of supervision for quality initiatives with wide latitude to participate in programmatic Quality Improvement and Quality Assurance work across the CHS Medicine service. The Director of Quality Initiatives will function as a part of the medicine service and support initiatives to improve care across the service. The role will involve developing a deep understanding of workflows and operations of the CHS Medicine service and working across disciplines to coordinate quality initiatives, analyze data, and support presentations.


Preferred Skills:

  • Master’s Degree in Public Health, Master’s Degree in Public Administration, or related degree with a concentration on quantitative and/or qualitative analysis
  • Experience working within correctional settings on academic, research, or data-driven projects.
  • Strong data/statistical analysis and database management skills;
  • Advanced knowledge of Windows and Microsoft Office Suite and familiarity with standard statistical software packages (SPSS, SAS, etc.);
  • Interest in correctional healthcare;
  • Excellent interpersonal communication skills and ability to work collaboratively with other disciplines, including DOC staff;
  • Strong organizational, project management, and multitasking abilities.


Detailed Tasks:

Management of data and presentation for Medicine Quality Improvement Committee meetings, in coordination with CHS Medicine leadership

  • Maintenance and dissemination of monthly Quality Improvement dashboard
  • Coordinate facility-based quality improvement meetings to provide direct feedback to Medicine service clinical staff.
  • Track and support completion of Performance Improvement Projects that meet specific quality goals.
  • Work with CHS Medicine leadership to share findings within CHS and externally where appropriate
  • Develop skills in the field of clinical quality and apply those skills to continuous quality improvement cycles
  • Learn clinical and operational workflows of care delivery in the New York City jails in order to identify areas for focused improvement initiatives
  • Liaise between Medicine leadership and IT and Monitoring & Evaluation departments on new reports and initiatives.
  • Collaborate in implementing new and revising existing quality improvement projects.
  • Coordinate between Quality Improvement department and Mental Health department to meet MH QIC and NYC H+H (QAPI) obligations.
  • Participate in other data projects and tasks as requested by Correctional Health Services.


Minimum Qualifications:


  1. A Baccalaureate Degree from an accredited college or university in Business Administration, Engineering or Social Sciences, Health Care Specialization, Physical Sciences or related programs; and
  2. A minimum of four years of progressive, responsible experience related to Health Care Program Planning, Research, Design, Operation, Evaluation and Analysis; or
  3. A Masters Degree from an accredited college or university in Public Health, Public or Hospital Administration, Health Care Specialization, Business Administration or related disciplines; and
  4. A minimum of three years progressive, responsible experience directly related to health care program planning, research, design, operation, evaluation and analysis; or
  5. A satisfactory equivalent combination of training, education and experience; and,
  6. Demonstrated skills in written and oral communication.

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