Current jobs related to Technical Analyst - Southington - Optomi
-
Technical Analyst
4 weeks ago
Southington, United States Optomi Full timeTechnical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut)Optomi, in partnership with a leading media and entertainment provider, is seeking a highly skilled Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, youll gather and analyze incident details from...
-
Technical Analyst
4 weeks ago
Southington, CT, United States Optomi Full timeTechnical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut) Optomi, in partnership with a leading media and entertainment provider, is seeking a highly skilled Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, you'll gather and analyze incident details from...
-
Technical Supporter
4 weeks ago
Southington, CT, United States Optomi Full timeTechnical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut) Optomi, in partnership with a leading media and entertainment provider, is seeking a highly skilled Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, youll gather and analyze incident details from...
-
Configuration Analyst I
1 week ago
Southington, United States COCC Full timeWho we are... As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support....
-
Configuration Analyst I
7 days ago
Southington, CT, United States COCC Full timeWho we are... As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support....
-
Configuration Analyst I
1 week ago
Southington, CT, United States COCC Full timeWho we are... As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support....
-
ServiceNow Architect
2 weeks ago
Southington, CT, United States Purple Drive Full timeServiceNow Architect Southington, CT Only USC ServiceNow Architect • Design and architect ServiceNow modules including ITSM, ITOM, ITBM, HRSD, SecOps, CSM, and custom apps as per business needs. • Lead the overall architecture and platform strategy, ensuring alignment with business goals and best practices. • Work with stakeholders to gather...
-
ServiceNow Architect
6 days ago
Southington, CT, United States Purple Drive Full timeServiceNow Architect Southington, CT Only USC ServiceNow Architect • Design and architect ServiceNow modules including ITSM, ITOM, ITBM, HRSD, SecOps, CSM, and custom apps as per business needs. • Lead the overall architecture and platform strategy, ensuring alignment with business goals and best practices. • Work with stakeholders to gather...
Technical Analyst
4 weeks ago
Technical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut)Optomi, in partnership with a leading media and entertainment provider, is seeking a highly skilled Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, you’ll gather and analyze incident details from callers or monitoring alerts, perform Tier 1 troubleshooting, and escalate issues to Level 2 or Incident Management when needed. You’ll work within ServiceNow, Jira, Confluence, Teams, PagerDuty, Datadog, BigPanda, and other monitoring platforms to track incidents, document timelines, scribe during active events, and ensure procedures are followed throughout the incident lifecycle. This position plays a critical role in supporting production teams—maintaining accurate documentation, monitoring service health, and helping ensure high service availability across complex media delivery workflows.Training: 4-6 weeks training - will work 2pm -10pm on siteAfter Training:Thursday 12AM -6AMThursday 6PM - Friday 6AMFriday 6PM - Saturday 6AMSaturday 6PM - Sunday 6AMResponsibilities:Serve as the first point of contact for incidents reported by internal stakeholders and external partners.Capture, analyze, and document incident details through calls, Slack messages, and monitoring alerts to determine scope and impact.Provide Tier 1 troubleshooting and escalate issues to Level 2 support or Incident Management when necessary.Monitor service-health platforms such as Datadog, BigPanda, Teams, PagerDuty, and email to proactively identify issues.Work tickets and track incidents in ServiceNow, Jira, and Confluence, ensuring accurate documentation throughout the lifecycle.Collaborate with technical support, engineering, and media specialists to support production workflows and enhance issue resolution.Apply today if your background includes:1-2 years working in a 24x7 IT call center or helpdesk, handling real-time user issues and incident intake.Hands-on experience fulfilling service requests and performing front-line troubleshooting for technical problems.Practical use of ITSM tools such as ServiceNow, Jira, PagerDuty, and Confluence for ticketing and incident tracking.Exposure to monitoring or observability platforms like Datadog, BigPanda, Conviva, Grafana, or Splunk.Ability to work under pressure, manage urgent priorities, and support high-visibility production teams.Strong communication skills with experience interacting effectively with stakeholders, peers, and end users, both verbally and in documentation.
