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Information Technology Technician

2 months ago

Ridley Park, United States Apex Systems Full time

Job Title: PC Service Technician

Contract: Multi-year agreement

Shift: Monday - Friday 7am - 4pm

Pay Rate: up to 18.50/hr


Principal Duties and Responsibilities:

• IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide

• Coordinates and Client End User on expectations and availability to conduct Managed Client Services

• Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations

• Identifies potential issues that could adversely impact End User experience and follows through on action steps

• Strives to meet all Client SLAs & Customer Satisfaction Goals

• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site

• When required-provides onsite shadowing to Program Field Service Team

• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles

• Basic installation and maintenance to technical products

• Follows predefines procedures and tasks in everyday activities

• Work is regularly reviewed by a more senior level technical specialist


Required Skills and Competencies:

• Minimum 1-3 year experience in servicing/deploy computer equipment

• Must have a proven customer service background

• Must have experience in a corporate environment

• Individual will be knowledgeable of Windows operation system environment

• Able to comprehend and follow verbal and written technical instructions and scripts

• Physically able to lift and move Enterprise and Client technology hardware in our customer environments

• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution