End User Support Engineers

2 weeks ago

New York, United States Omni Inclusive Full time

End User Support Engineers - L1 Support Role Responsibilities Diagnosis and Resolution Analyse and troubleshoot technical issues faced by end-users, including software, hardware and system related problems. Providing timely and accurate solutions to resolve these. Customer Interaction Interact with end-users professionally and emphatically. Address their concerns, answer queries and guide them through problem-solving steps. Remote Assistance Utilize remote desktop tools to provide support. Escalation Management Evaluate and escalate complex issues to higher-level technical teams when necessary. Ensure critical problems receive prompt attention and resolution. Have a clear understanding of the escalation and Major Incident processes and your role within this. Collaboration Work with colleagues across IT teams to resolve challenging technical issues. Share insights and contribute to continuous process improvement. Hardware troubleshooting Diagnose failures, troubleshoot hardware issues and guide users through basic maintenance tasks. Documentation Ensure all calls are logged using Service-Now, these include shoulder taps. Picking up calls in a timely manner and keeping the tickets updated as to your progress. Take ownership of the ticket. Experience / Competences Essential Solid technical desktop support experience, within a financial services organization (Trading / Broking Floor) Experience with SCCM, Active Directory, Office 365, Microsoft Windows (10/11) and Apple MAC Operating Systems Experience with Market Data Systems (e.g. Bloomberg, LSEG, ICE) Experience with Audio and Video Conferencing technologies (e.g. Cisco / Webex/ MS Teams) Experience with OKTA or similar MFA technology Understanding of TCP/IP, DNS and Internetworking Technology Ability to identify, manage and resolve issues in a timely manner Respond to end users requests effectively and communicate with them at all times Ability to work independently and as part of a team Excellent problem solving skills Time management Strong communication and interpersonal skills Ability to manage multiple tasks and priorities Ability to work under pressure in a fast paced environment whilst remaining calm Familiarity with ITSM practises and principles Familiarity with AWS workstations Solid experience with ServiceNow Desired ITIL framework knowledge Familiarity with PowerShell scripting knowledge BYOD and Corporate mobile configurations using Intune Industry certifications such as Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel or ITSM products Special Job Requirements: Shift rota basis Occasional Bank holiday / weekend working requirement Occasional Support at other London offices.

  • End User Support Engineer

    3 weeks ago

    New York, United States Soros Fund Management Full time

    Company Overview Soros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With $28 billion in assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world's largest charitable foundations dedicated to advancing justice, human rights, and...

  • End User Support Engineer

    2 weeks ago

    New York, New York, United States Soros Fund Management Full time $1,000,000 - $1,200,000 per year

    Company OverviewSoros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With $28 billion in assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world's largest charitable foundations dedicated to advancing justice, human rights, and...

  • End User Support Engineers

    1 week ago

    New York, NY, United States Omni Inclusive Full time

    End User Support Engineers - L1 Support Role Responsibilities Diagnosis and Resolution Analyse and troubleshoot technical issues faced by end-users, including software, hardware and system related problems. Providing timely and accurate solutions to resolve these. Customer Interaction Interact with end-users professionally and emphatically. Address their...

  • End User Support Engineers

    7 days ago

    New York, NY, United States Omni Inclusive Full time

    End User Support Engineers - L1 Support Role Responsibilities Diagnosis and Resolution Analyse and troubleshoot technical issues faced by end-users, including software, hardware and system related problems. Providing timely and accurate solutions to resolve these. Customer Interaction Interact with end-users professionally and emphatically. Address their...

  • End User Support Engineers

    5 days ago

    New York, NY, United States Omni Inclusive Full time

    End User Support Engineers - L1 Support Role Responsibilities Diagnosis and Resolution Analyse and troubleshoot technical issues faced by end-users, including software, hardware and system related problems. Providing timely and accurate solutions to resolve these. Customer Interaction Interact with end-users professionally and emphatically. Address their...

  • End User Support Specialist

    4 days ago

    New York, United States Atlas Search Full time

    End User Computing (EUC) Engineer – New York, NY (Hybrid)Hybrid Schedule: Onsite Tuesday–Thursday, remote Monday & FridayEmployment Type: Full-timeCompensation: $45-$60, based on experienceA leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment...

  • End User Support Specialist

    4 days ago

    New York, United States Atlas Search Full time

    End User Computing (EUC) Engineer – New York, NY (Hybrid)Hybrid Schedule: Onsite Tuesday–Thursday, remote Monday & FridayEmployment Type: Full-timeCompensation: $45-$60, based on experienceA leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment...

  • End User Support Specialist

    3 days ago

    New York, NY, United States Atlas Search Full time

    End User Computing (EUC) Engineer – New York, NY (Hybrid) Hybrid Schedule: Onsite Tuesday–Thursday, remote Monday & Friday Employment Type: Full-time Compensation: $45-$60, based on experience A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an...

  • Senior End User Support Analyst

    4 days ago

    New York, United States Tekskills Inc. Full time

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  • Sr. Engineer, End-User Support

    1 week ago

    New York, NY, United States Soni Resources Full time

    A top law firm is seeking a Senior Engineer to join their Technology Architecture & Engineering team. This role will focus on designing, implementing, and supporting mobile device platforms across a large-scale, global environment. Key Responsibilities: Design and implement end-user mobile solutions (iOS, Android) using Microsoft Endpoint Manager. Serve as...