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Assistant Night Manager
3 months ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ’s
• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
*eligibility requirements vary by position
**medical plans vary by location
Job Summary
Oversees the club, and directs the work of the overnight team, in the absence of the Night Manager. Coaches, teaches and develops all overnight team members to ensure excellent member service through excellent merchandising. The ANM teaches, develops and motivates all team members for the successful execution of club merchandising, and ensuring merchandise is available for sale in proper quantities throughout the club.
Leadership:
- Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
- Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
- Communicate effectively. Provide the information teams require to be successful.
- Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
- Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
Team Members:
- Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
- Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment and experience for the team members.
- Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.
Members:
- Guarantee service excellence through all points of contact.
- Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
Club Standards: Lead teams to deliver GOLD club standards daily.
- Define and model GOLD- Grand opening look daily
- All items stocked and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside and out
- Perishable areas stocked and rotated with cold chain maintained
Know Your Business:
- Acquire a deep knowledge of key metrics and reporting for total club and department performance
- Drive performance and profitability by using reporting to identify trends and areas of opportunity
- Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics
- Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets
Major Tasks, Responsibilities, and Key Accountabilities
- Supervises the club and overnight team members in the absence of the Night Manager.
- Models and provides excellent Member service, while coaching, teaching, and developing overnight team members to do the same.
- Trains, coaches, motivates, recognizes, and provides input on evaluation of overnight Team Members on tasks, responsibilities and expectations defined by position relative to effective and productive merchandising. Provides input to the Night Manager into the selection and evaluation of overnight team members.
- Delivers a positive service experience to members.
- Ensures merchandise is properly displayed and has appropriate signage. Ensures merchandise is available for sale in proper quantities throughout the store.
- Follows and executes company directives related to merchandising, resets, and sales initiatives within the allotted time. Ensure sales floor standards are maintained.
- Recommends merchandising changes to enhance sales.
- Operates a forklift in a safe and efficient manner. Inspects forklifts prior to use and follows established safety standards.
- Maintains all club policies and procedures. Ensures that all team members follow safety and sanitation guidelines. Validates steel and pallet safety walks and addresses and communicates any identified safety concerns in a timely manner.
- Along with Night Manager, responsible for steel and pallet safety.
- Ability to navigate within system applications.
- Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job.
Qualifications
- Forklift operator required (will be certified by BJ’s)
- At least 18 years of age.
- Must successfully complete required training and certification processes.
- Must demonstrate leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results.
- Prior forklift operating and merchandising experience required.
- High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
- Open shift availability required.
Environmental Job Conditions
- Most of the time is spent standing and moving about continuously on hard surfaces. Frequent need to position oneself to examine and/or scan merchandise, as well as to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools. Requires use of a pallet jack to pull and push pallets. Requires operating a forklift.
- Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
- Usually perform job in a comfortable environment surrounded by moving machinery and/or loud equipment that may require shouting in order to be heard. Occasional exposure to temperature extremes in freezer or cooler units. There may be occasional exposure to company approved chemicals and cleaning agents.
