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Support Engineer
2 months ago
Job Title: Support Engineer
Location: New York City, NY (Remote-Friendly)
My client is a dynamic and innovative technology company based in the heart of New York City. We specialize in providing cutting-edge software solutions to a diverse range of clients. Our mission is to empower businesses with technology that drives efficiency and growth. We are a remote-friendly company, offering the flexibility to work from anywhere while being part of a vibrant and collaborative team.
Job Description: We are seeking a highly skilled and motivated Support Engineer to join our growing team. As a Support Engineer, you will be the first point of contact for our clients, providing exceptional technical support and ensuring smooth operation of our software solutions. This role is crucial in maintaining client satisfaction and resolving technical issues promptly.
Responsibilities:
- Provide top-notch technical support to clients via email, phone, and chat.
- Troubleshoot and resolve software issues, escalating to higher-level support when necessary.
- Assist with the installation, configuration, and maintenance of our software products.
- Collaborate with the development team to identify and fix bugs and improve product functionality.
- Document support cases and resolutions, contributing to the knowledge base.
- Conduct client training sessions and webinars to help users maximize the benefits of our software.
- Monitor system performance and proactively address potential issues.
- Participate in an on-call rotation to provide 24/7 support coverage as needed.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Support Engineer or in a similar technical support role.
- Strong understanding of software troubleshooting and problem-solving techniques.
- Proficiency in Windows, macOS, and Linux operating systems.
- Familiarity with SQL, networking, and cloud services (AWS, Azure, etc.).
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team in a remote environment.
- Strong organizational skills and attention to detail.
- Customer-focused with a passion for helping others.
Preferred Qualifications:
- Experience with support ticketing systems (e.g., Zendesk, Jira).
- Knowledge of scripting languages (e.g., Python, Bash).
- Certifications in relevant technologies (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals).
What We Offer:
- Competitive salary and benefits package.
- Flexible working hours and remote work options.
- Opportunities for professional development and career growth.
- Collaborative and inclusive work environment.
- Regular team-building activities and social events.
- Health, dental, and vision insurance.
- Generous paid time off and holidays.
How to Apply: If you are a dedicated and enthusiastic Support Engineer looking to join a forward-thinking company, we would love to hear from you Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit
