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Support Specialist I
4 weeks ago
Support Specialist IAt CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy:Medical, Dental, and Vision Insurance with company premium assistanceLife, AD&D, and long-term disability coverage paid for by the companyRRSP company matchPaid vacation, sick and personal timePaid company holidaysPaid Volunteer Time; giving back to our communities is important to usEmployee Referral Bonus ProgramEmployee Recognition Program convert your recognition points into gift cardsEmployee Assistance Program offers benefits to help you manage daily responsibilitiesAccess to training opportunities to advance further in your careerJob DescriptionWe are looking for a talented individual to join our team as a Support Specialist I and help deliver a residential energy affordability and greenhouse gas reduction program in British Columbia. We're a close-knit group that's passionate about reducing emissions and enjoys collaborating with each otherand the publicto make a difference. In this role, you'll work directly with residents to understand their needs and help them find the best energy-saving solutions for their homes. Although this is a remote position, an ideal candidate is located in British Columbia. You must be available to work from 8:30 a.m. to 5:00 p.m. Pacific Time.You're a great fit if you canRespond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements.Meet key performance indicators (KPIs), including hold times and after-call wrap up time.Provide support with application reviews and other administrative tasks.Work regular full-time hours based on Pacific Standard Time.Exciting candidates will have12 years of experience in a customer-facing role; call centre experience is an asset.Post-secondary education is preferred.Strong verbal and written communication skills.Proficient with Microsoft Office applications.Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.Interest in sustainability, energy efficiency or building scienceTargeted Compensation Range$20-$22/hCompensation Range$17.85 - $26.00CurrencyCADTypeHourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre-employment checks.Equal Opportunity EmployerAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
