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Regional Quality Director
1 month ago
Regional Quality DirectorAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world? Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.You are a strategic thinker, a curious problem solver, and connector. You understand what our multidisciplinary project delivery teams encounter while delivering architectural and engineering services for our clients. You are an inspiring leader who thrives on working with diverse teams towards a common goal. You are a natural collaborator armed with high levels of emotional intelligence which helps you to connect with and channel the strengths of our leadership and staff. You embrace diversity and pride yourself on setting the tone for an inclusive environment so our employees can bring their genuine, best version of themselves to work every day; this helps us to offer the greatest solutions to our clients and the communities they serve. You are a visionary who thrives on seeing others succeed and embraces the core theme of our 2027 Strategic Plan recognizing that together "We Make Great Things Possible" leads us further along our journey to become Unrivaled.We are currently seeking a Regional Quality Director to be based out of one of HDR's Western U.S. offices. The Regional Quality Director will be part of the regional team representing the HDR Quality Office and the HDR Quality Management System (QMS) while partnering with regional/local operations and business group leadership in the West Region. You will serve as a business partner in building awareness, driving education and awareness of risk management practices, and assisting local areas as they develop processes and execute project work.In the role, more specific duties include:Provide support and direction for the QMS; serve as an active partner with HDR's Regional and Area Management Teams.Work with Regional and Area Management Teams, and other Regional Quality Directors to implement quality improvements of services, operations and processes within regions and companywide.Monitor and evaluate the culture of quality in the area of responsibility and participate in review activities as appropriate.Serve as regional advocate and resource for maintaining a strong quality culture and QMS.Support the organization's strategic plan and direction.Identify training needs in the organization and assist both the Quality Office Director and Learning and Organizational Development Director as needed in the development of QMS related training.Support quality internal audits by addressing identified non-conformances and developing Corrective Actions Plans with area leadership.Assess client experience to identify trends in service delivery.Work with region and area leadership in development of their strategic plan for improving the culture of quality, staff engagement, employee awareness, client support, loss reduction, product quality, and improve workflow efficiencies.Work with the Quality Office Director in the development and pursuit of company quality initiatives (including standards and practices, tool and process development, and lessons learned).Evaluate acquisition quality programs/management systems as requested by the Quality Office Director; facilitate transition to and training of the HDR QMS.Represent Regional/Area Management Team interests to the Quality Steering Committee. Participate in the development and review of policies, procedures, and standards.Increase HDR recognition in business and industry through professional society presentations, committee membership, and in pursuit of national and customer quality awards.Preferred Qualifications:Awareness of ISO 9001:2015 QMS FundamentalsAbility to develop BI reports, PowerApps, and basic SQL/VBA (preferred; must be able to learn)Will be responsible to the Deputy Quality Office Director for regional quality activities and QMS development and complianceMust have a willingness to travel; the Regional Quality Director will travel more than 50% of the time.Must have strong leadership skills and be able to manage relationships with Regional Leadership, Area Leadership, and Quality Office team effectively.Must work cooperatively between all corporate functional groups, business groups, and operations, working to build culture and alignment through the organization.Must possess strong communication skills, both written and verbal.Preferred locations are California, Colorado, Washington, Utah, Nevada, Arizona, New Mexico, Idaho preferably in a hub city with major airport access and direct flights to most key west region offices.Required Qualifications:Bachelor's degree in Professional, Engineering or closely related fieldA minimum of 8 years in similar consulting industry and a minimum of 5 years in Quality ManagementProficiency in MS Word/Excel/AccessUnderstanding of analytic processesASQ CMQ/OE (American Society for Quality Certified Quality Manager/Organizational Excellence) or equivalent or the ability to obtain certification within one year of assignmentAn attitude and commitment to being an active participant of our employee-owned culture is a mustHDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected, and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
