Customer Support Representative II

3 weeks ago


San Francisco, United States JobRialto Full time
Job Summary:

Join a pioneering team at Client as we pilot a new offering in the health sector.

As a Customer Support Representative II, you will be responsible for ensuring flawless delivery execution with a focus on live operations.

You will engage proactively with delivery drivers and merchants, aiming for exceptional quality and zero-error performance.

This role requires strong communication, troubleshooting, and organizational skills and is ideal for a proactive problem-solver eager to learn and make a difference in an innovative environment.

Key Responsibilities:
  • Identify potential issues and proactively implement solutions to prevent failures.
  • Address merchant and dasher issues with empathy and urgency, ensuring a positive experience.
  • Spearhead workflows to meet high service level agreements (SLAs) and drive exceptional customer service.
  • Analyze trends and communicate insights to improve processes.
  • Become a subject matter expert on the product, processes, and tools to provide high-quality support.
  • Collaborate with a team dedicated to world-class service on a leading technology platform.

Required Qualifications:
  • Bachelor's degree or equivalent work experience.
  • 2+ years of experience in a fast-paced customer service role, ideally in technology, hospitality, or healthcare.
  • Ability to work independently with a high degree of motivation.
  • Strong problem-solving skills, capable of managing unique situations without predefined solutions.
  • Fluent in English with strong written communication skills, including attention to grammar and the ability to adapt tone.
  • Typing speed of 40 WPM or above and high technological fluency, especially with Google Sheets.

Preferred Qualifications:
  • Familiarity with G-Suite, Slack, Atlassian, and Salesforce.
  • Previous experience in healthcare.

Education: Bachelors DegreeLearn More

  • San Francisco, United States JobRialto Full time

    Job Summary: Join a pioneering team at Client as we pilot a new offering in the health sector. As a Customer Support Representative II, you will be responsible for ensuring flawless delivery execution with a focus on live operations. You will engage proactively with delivery drivers and merchants, aiming for exceptional quality and zero-error performance. ...


  • San Francisco, United States JobRialto Full time

    Job Summary:Join a pioneering team at Client as we pilot a new offering in the health sector. As a Customer Support Representative II, you will be responsible for ensuring flawless delivery execution with a focus on live operations. You will engage proactively with delivery drivers and merchants, aiming for exceptional quality and zero-error performance....


  • San Francisco, United States The Adecco Group Full time

    Adecco is assisting their client with their search for a Bilingual (Spanish/ English)Customer Service Representatives. Type: 40 hrs/wk. Contract. Start Date: 1-2 weeks. Location: Remote Pay: $20.00 Duration: Temp- to- Hire Shift: Mon-Fri - Between 8 Representative, Support, Customer Service, Retail, Staffing, Customer


  • San Jose, California, United States Superior Roof Metals II Full time

    Superior Roof Metals II is seeking a skilled Customer Service Representative to join our dynamic team. In this role, you will play a critical part in delivering exceptional customer service, processing sales transactions, and assisting customers in finding the right products for their projects.Key QualificationsHigh school diploma/ GED required.Previous...


  • San Jose, California, United States Superior Roof Metals II Full time

    About Our StoreSuperior Roof Metals II is a dynamic company specializing in sheet metal products, gutters, roof accessories, flashing, and metal panels. We are dedicated to delivering exceptional customer service and providing our customers with expert advice on choosing the right products for their projects.Why Join Our Team?As a Front Counter Salesperson...


  • San Francisco, United States LanceSoft Full time

    Description: Company is launching a new offering in the health sector. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate. This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality. To...


  • San Francisco, United States LanceSoft Inc Full time

    Description:Company is launching a new offering in the health sector. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate. This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality. To succeed in...


  • San Francisco, United States LanceSoft Inc Full time

    Description: Company is launching a new offering in the health sector. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate. This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality. To...


  • San Mateo, United States IDR Healthcare Full time

    IDR is excited to announce an opportunity for a dynamic Patient Services Representative II to join our esteemed client's team in San Mateo. This role is perfect for individuals passionate about healthcare and patient services, particularly in the areas of insurance and billing. If you are bilingual, adept at using Epic, and are seeking an opportunity to grow...


  • San Francisco, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is excited to present a potential opportunity for an IT Support Technician II, based in San Francisco, (hybrid schedule). As a crucial element of our collaborative team, you'll tackle a range of responsibilities from software and hardware troubleshooting to onsite and remote support. This contract role beckons...


  • San Jose, California, United States Pakio, Inc Full time

    Job DescriptionPakio, Inc is seeking a highly skilled CUSTOMER SUPPORT REPRESENTATIVE to join our team. The ideal candidate will have excellent customer service skills, sales experience, and the ability to maintain consistent follow-up communication with clients.The successful applicant will be responsible for expanding our marketing initiatives by...


  • San Francisco, United States Beautiful Full time

    About Beautiful.ai Beautiful.ai is changing the way the world presents by building fast, foolproof tools that enable anyone to tell visual stories that win. The Beautiful.ai team is a playful, driven, and passionate group of pet-lovers, video-gamers, and pickleball enthusiasts. With a globally-distributed remote team and a San Francisco-based office, we find...


  • San Francisco, United States risrx Full time

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them as soon as...


  • San Francisco, California, United States Sutter Health Full time

    We are seeking a highly skilled Patient Services Representative II to join our team at Sutter Health.As the first point of contact for patients entering the medical facility, you will be responsible for greeting and checking-in patients, verifying information, scheduling appointments, and updating Electronic Health records (EHR). You will also facilitate...


  • San Diego, United States Expedite Technology Solutions Full time

    Duration:0-6 month(s)Description/Comment:Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms,...


  • San Diego, United States Expedite Technology Solutions Full time

    Duration:0-6 month(s)Description/Comment:Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms,...


  • San Francisco, California, United States Marriott Full time

    Customer Service Representative Job Description: Are you passionate about delivering exceptional customer service? Do you have a knack for understanding the needs of others and responding in a timely and effective manner? If so, we invite you to apply for our CUSTOMER SERVICE REPRESENTATIVE role at Marriott International. As a key member of our customer...


  • San Diego, California, United States CHEF CITY EQUIPMENT Full time

    Job DescriptionChef City Equipment, a leading provider of culinary equipment in San Diego, CA, is seeking highly motivated customer support representatives to join our team.Key Responsibilities:Greet customers and direct them to relevant itemsAnalyze customer inquiries and provide timely solutionsHandle incoming calls and assist customers with order...

  • Customer Support

    2 weeks ago


    San Francisco, United States Candid Health Full time

    Candid Health is looking for its next founding team member to our brand-new Customer Support team. Reporting into the Customer Support Lead, this role is responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the ground floor operations of a...


  • San Antonio, Texas, United States Independent Waste LLC Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong ability to resolve customer complaints in a timely and professional manner.The successful...