Senior Customer Success Manager

3 weeks ago


New York, United States Henderson Scott Full time

Responsibilities:

  • Manage key accounts, understand their needs, and drive value.
  • Collaborate with cross-functional teams to address client needs.
  • Develop strategic account plans to drive retention and expansion.
  • Monitor account health, identify trends, and mitigate risks.
  • Act as a customer advocate and provide feedback for product improvement.
  • Conduct regular business reviews and check-ins with clients.

Qualifications:

  • 3+ years of experience in customer success or account management.
  • Experience working with GRC
  • Strong understanding of Cyber Security
  • Excellent communication and interpersonal skills.
  • Self-motivated with strong analytical skills.
  • Proficiency in CRM software and MS Office Suite.


  • New York, New York, United States Thoropass Full time

    Senior Customer Success Manager Work with tech startups, engage with their founders and leadership teams to help them improve their communications at all levels of the organization, maintain their customer relationships, network, implement success programs, contribute to sales, onboard and train clients, and minimize churn. Requires a Bachelors degree in...


  • New York, United States Thoropass Full time

    Senior Customer Success Manager Work with tech startups, engage with their founders and leadership teams to help them improve their communications at all levels of the organization, maintain their customer relationships, network, implement success programs, contribute to sales, onboard and train clients, and minimize churn. Requires a Bachelors degree in...


  • New York, United States Thoropass Full time

    Senior Customer Success Manager Work with tech startups, engage with their founders and leadership teams to help them improve their communications at all levels of the organization, maintain their customer relationships, network, implement success programs, contribute to sales, onboard and train clients, and minimize churn. Requires a Bachelors degree in...


  • New York, New York, United States Surfside Full time

    Senior Customer Success Manager - Advertising/Marketing TechnologySurfside is an end-to-end marketing technology that aggregates first-party data across all customer touchpoints, allowing advertisers the ability to better understand, target, and measure how to influence current and future customers. Powered by the only cannabis-focused customer data platform...


  • New York, United States Integral Ad Science Full time

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...


  • New York, United States MPCH Full time

    About MPCH MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defenses to establish fortified security measures based on zero-trust and...


  • New York, United States Zoomin Full time

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...


  • New York, United States Zoomin Full time

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...


  • New York, United States Zoomin Full time

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...


  • New York, United States Roots Automation, Inc. Full time

    Job DescriptionJob DescriptionCustomer Success ManagerThe customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading...


  • New York, United States TechSee Full time

    About Us: TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. We're proud to be backed by leading VCs at Salesforce and Telus, and we're looking for someone who shares our passion for innovation and collaboration to join our team. We've redefined service for Fortune 500 companies through...


  • New York, United States MPCH Full time

    About MPCHMPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defenses to establish fortified security measures based on zero-trust and...


  • New York, United States Neota Full time

    Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...


  • New York, United States Neota Full time

    Job DescriptionJob DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and...


  • New York, United States Equativ Full time

    **Role Summary** As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and optimize deal performance, and provide proactive support to both self-service and...


  • New York, United States Flowcode Full time

    Flowcode is the offline to online conversion platform, frictionlessly converting fans to brands. Privacy-compliant, ultra-fast, and designed with intention, Flowcode is the number one trusted QR and Offline to Online conversion platform. Founded by the former CEO of AOL and President of Google Americas, we are a team of experienced executives, startup...


  • New York County, New York, United States Neota Full time

    Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...


  • New York, United States Henderson Scott Full time

    Responsibilities:Manage key accounts, understand their needs, and drive value.Collaborate with cross-functional teams to address client needs.Develop strategic account plans to drive retention and expansion.Monitor account health, identify trends, and mitigate risks.Act as a customer advocate and provide feedback for product improvement.Conduct regular...


  • New York, United States Henderson Scott Full time

    Responsibilities:Manage key accounts, understand their needs, and drive value.Collaborate with cross-functional teams to address client needs.Develop strategic account plans to drive retention and expansion.Monitor account health, identify trends, and mitigate risks.Act as a customer advocate and provide feedback for product improvement.Conduct regular...


  • New York, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionIn this role you will:Own customer relationships, acting as their primary point of contact and trusted advisor.Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.Develop and deliver training and educational materials to help...