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Environmental Customer Experience Specialist

4 months ago

Chicago, United States TRADEBE Full time

Main Purpose

As a Technical Customer Experience Representative with Tradebe, you will provide quality customer service to all of Tradebe’s internal and external customers. You will work closely and partner with the sales team to provide satisfactory customer service to our new and existing customers.


Key Job responsibilities

  • Effectively utilize, coordinate, and cultivate strong relationships with Sales, Approvals, and Operations to ensure the delivery of high-quality and timely service to customers
  • Generate and submit waste profiles for approval
  • Provide quotes for potential waste streams
  • Review profiles and manifests to ensure compliance with DOT and RCRA regulations
  • Develop and maintain positive relationships with internal and external customers.
  • Handle incoming customer calls and conduct cold calling as necessary
  • Partner and support the Sales team to maximize sales effectiveness
  • Act as a point-of-contact and interface between customers/prospects, sales and facilities


Technical CER:

  • 5 (five) years experience with the industrial and hazardous waste customer support field
  • Bachelor’s degree preferred
  • Knowledge of RCRA is required
  • Previous experience in waste profiling is required
  • Strong analytical and problem-solving skills
  • Excellent analytical, and organizational skills
  • Strong skillset in professional communication, collaboration, and organization
  • Friendly demeanor and a service-oriented approach
  • Proficiency in Excel and SAP is preferred