Public Safety Dispatcher

Public Safety Dispatcher PositionThis position is part of the United States Park Police Field Operations Division. This position ensures effective telecommunications to the Force, other law enforcement and public safety agencies, operational personnel and the public. The incumbent will be responsible for answering 911 - Emergency and Non-Emergency calls for service and providing full Law Enforcement communications services which operate 24-hours a day, seven days a week.Responsibilities include:Serving as a dispatcher for the US Park Police, applying in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems.Performing dispatch and call taking services for a wide variety of complex public safety related incidents and operations.Coordinating rescue, ambulance, and helicopter operations, etc., of various agencies.Receiving and evaluating emergency calls for service.Providing dispatch support to law enforcement activities.Querying & relaying wants, warrants, drive and vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement contact and investigations.Serving as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and state criminal information networks (i.e., ACCESS, TLETS, VCIN, etc).Accessing, analyzing, and utilizing information from a variety of national, state, and local sources.Monitoring a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems.Analyzing alarms. Ensuring appropriate response. Reporting on alarm systems troubles.Assisting law enforcement officers with investigations.Pay Information:GS-6 range: $56,205 to $73,063 per yearGS-7 range: $62,456 to $81,198 per yearGS-8 range: $69,168 to $89,924 per yearPromotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. Duties will be developmental in nature when filled below the full performance level.Requirements:U.S. Citizenship required.Appointment subject to background investigation and favorable adjudication.Meet Selective Service Registration Act requirement for males.Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.This position is subject to drug testing based on the collateral duty requiring firearms in the back-country or other locations for non-law enforcement reasons such as protection from animals.You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.This position has an intermittent work schedule; you will be subject to call and will have no pre-scheduled work schedule.If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.Must be able to obtain and maintain a Secret clearance.This position has been designated "Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.Within 12 months of employment, you must be able to obtain and maintain required dispatching and emergency management certifications determined by locality selected. This may include National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and State criminal information networks (i.e., ACCESS, TLETS, VCIN, etc.) , and/or Emergency Medical Dispatching (EMD).As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period.Qualifications: All qualifications must be met by the closing date of this announcement-12/31/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.To qualify for this position at the GS-06 grade level, you must possess all of the following minimum qualifications by close of the announcement:Experience: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment to provide information; AND Collect information from callers and input into computer system.To qualify for this position at the GS-07 grade level, you must possess all of the following minimum qualifications by close of the announcement:Experience: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service-based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment while inputting information collected from callers into computer systems; Operate public safety dispatch systems such as NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD) with limited supervision; AND Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems.To qualify for this position at the GS-08 grade level, you must possess all of the following minimum qualifications by close of the announcement:Experience: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Perform public safety dispatching (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs to input data collected from callers; Independently operate public safety dispatch systems as: NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD); Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems; and, Obtain information from incoming callers to disseminate during emergency situations.Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience.Continued Condition of Employment For Probationary Period: As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee" meaning they are required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon