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CRM Segmentation Analyst

1 month ago

Orlando, United States Travel + Leisure Co. Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.


We are currently seeking a CRM Segmentation Analyst to join the Global Rental Digital Marketing team. Our ideal candidate will have a strong analytical mindset, a keen eye for interpreting data, and the ability to translate insights into actionable recommendations. This role with play a crucial role in shaping our strategic targeting initiatives and gaining valuable insights into our expanding our rental member base across diverse channels. Working closely with the marketing team, you will contribute to the delivery of audience segments, targeted recommendations, process automation, and comprehensive analytical support, insightful analysis and reporting.


How You'll Shine:

  • Provide insights into customer behavior and preferences to guide the creation of targeted and effective marketing campaigns.
  • Collaborating with the marketing team to drive strategic initiatives.
  • Deploying targeted audience files to downstream channels.
  • Managing the ongoing validation of data integrity for both scheduled and Ad Hoc campaigns.
  • Analyzing marketing and member performance through thorough analysis and report creation.


What You'll Bring:

  • Bachelor's degree in marketing, Business, Statistics, or a related field.
  • Proven experience in marketing analytics or a related role.
  • Solid proficiency in data analysis tools and CRM systems.
  • Proficient in hypothesizing, operationalizing, and reporting on cross-channel targeted marketing strategies.
  • Excellent communication skills with the ability to convey complex data findings to non-technical stakeholders.
  • Good ability to create and deploy meaningful datasets.
  • Effective multitasking and deadline management skills.
  • Experience in a collaborative work setting.
  • Proficiency in coding with SQL, SAS, Python, or R.
  • Experience with campaign orchestration technologies (CDP preferred).
  • Familiarity with marketing channels, including ESP, Digital Ads, Push, SMS, and Dialers.
  • Expertise in mining and analyzing data to derive actionable insights and process improvements.
  • Experience in creating insightful dashboards using PowerBI, Tableau, or related visualization tools.
  • Minimum of 1 year of experience delivering targeted audiences within a multi-channel organization.
  • Minimum of 1 year of experience working with campaign orchestration technologies (CDP preferred).
  • Minimum of 1 year of experience with coding platforms such as SQL, Python, or others.



How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program


Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.


We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.