Ecommerce Website Trainer

Candidates must be able to commute to our Andover Massachuttes office. Must be a U.S. Citizen.

We’re the Media Lab, the innovative media services division of the Berkshire Hathaway Shoe Holdings group located in Andover, MA. Our group of talented designers, developers, writers, photographers, and videographers serves as a full-service internal agency, representing a diverse portfolio of 22 footwear brands covering fashion and consumer, athletic, recreational, specialty duty, western, work and performance products.

What we are looking for: A dynamic corporate trainer to join our team and to learn about our implementation of Salesforce Commerce Cloud to develop training materials and courses to improve the user experience and performance of the platform across our operating divisions. This role involves comprehensive involvement in both training personnel on Salesforce Commerce Cloud (SFCC) B2C platform and coordinating our e-commerce merchandising strategies across 14 e-commerce websites. They will report directly to the key stakeholders that maintain and manage the platform: design, frontend development and software development.

Key Responsibilities:

Training and Development:

●     Design and deliver training programs for our SFCC B2C platform for various teams within the organization.

●     Develop training materials, guides, and tutorials that cater to different learning styles.

●     Keep abreast of new features and updates in SFCC and incorporate these into training sessions.

●     Conduct training sessions, workshops, and webinars for both new hires and existing employees.

Merchandising Coordination:

●     Help divisions to implement and monitor online merchandising strategies on the SFCC platform across the organization.

●     Coordinate with the marketing team to ensure alignment with overall marketing strategies.

●     Help to analyze customer behavior and market trends to help advise on how to optimize product placement and promotions.

●     Monitor the maintenance of product catalogs, including product descriptions, images, and pricing and assist as needed.

Platform Management:

●     Ensure the smooth operation of the SFCC B2C platform, troubleshooting any issues that arise.

●     Collaborate with design, software and development teams to enhance platform functionality and user experience.

●     Maintain up-to-date knowledge of e-commerce trends, technologies and SFCC B2C updates.

Qualifications:

●     Bachelor’s degree in Business, Marketing, Computer Science, or related field.

●     Proven experience as a corporate trainer, ideally with experience in e-commerce and/or digital marketing.

●     Knowledge of Salesforce Commerce Cloud B2C is a plus.

●     Understanding of e-commerce principles and merchandising strategies is a plus.

●     Excellent communication and presentation skills.

●     Ability to work collaboratively in a team environment.

●     Proficient in data analysis and using tools to derive insights from e-commerce metrics.