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IT System Support Analyst

2 months ago


San Mateo, United States I.T. Solutions, Inc. Full time

IT System Support Analyst

San Mateo, CA

Contract


Skills:

Windows 11, Office 365, AWS, SCCM, Intune, Mac OSX, JAMF, MDM, Active Directory, Windows Server administration, and Linux server administration


  • 7+ years of experience in a desktop or executive support role in a structured corporate environment
  • 5+ years of experience in Apple device management, MacOS and iOS, in a medium to large size organization
  • 5+ years of experience in Jamf tools, for MDM.
  • Exceptional communication and customer service, dealing with executive-level users
  • Ability to work independently with little supervision
  • Able to effectively interact with end users including managers and directors
  • Experience with ServiceNow ticketing system
  • Friendly team player that leads by example, believes in collaboration, and works hard to communicate with team members
  • Expertise with MacOS, iOS operating systems
  • Knowledge using remote access tools (VPN, VDI, LMI)
  • Azure and Intune experience a plus
  • Knowledgeable in Okta, GSuite, Office, and Box
  • Troubleshoot and diagnose easy to complex hardware problems
  • Proactively seeks learning opportunities and is a self-starter