Sr. Director, Chief of Staff

Sr. Director, Chief Of Staff - Card TechnologyThe Sr. Director, Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff is a leader of leaders, responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the leaders of Card Tech: 1) Strategy, 2) Operational Excellence, 3) Communications, and 4) Organizational Capability.Candidates should have a passion for technology, strong strategic command, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.Responsibilities:Serve as a strategic thought partner for our Card Tech leadership team, helping guide the operations and management of the organization.Act as a central point of contact between the Card Tech leadership team, as well as with the Card Tech Chief of Staff team, and other key partners. Ensure alignment of leaders across the organization.Prioritize and focus leaders in a number of key areas (goals, labor strategy, budget etc). Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort.Understand the organization's strategy and vision, lead the LT to drive and track goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability.Assist the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including the Chief of Staff team, Finance, and HR.Create and manage effective, scalable processes to manage operating rhythms. Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence.Work closely with all business units and functions to align operations with strategy. Influence across all levels of the organization and across organizations.Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications.Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.Lead a team of Chiefs of Staff and inspire operational strategy work across the organization.The Successful Candidate Will:Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills.Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion.Possess excellent organizational skills and the ability to be goal/execution-oriented.Be able to react seamlessly to change in priorities and delivery focus.Be self-motivated.Be capable of balancing strategy and tactical delivery.Execute a strategic approach to all things especially process and operations.Act as a thought partner to leadership.Basic Qualifications:Bachelor's degreeAt least 9 years of experience in Project Management, Process Management, or Agile DeliveryAt least 3 years of experience managing executive level stakeholdersAt least 7 years of people management experiencePreferred Qualifications:Master's Degree in Business Administration (MBA)5+ years of experience in strategy development5+ years of experience in finance or budgeting5+ years of experience driving organizational change and operational excellenceCSM, PMP, Lean, Agile or Six Sigma certificationThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Chicago, IL: $240,300 - $274,300 for Sr. Director, Chief of StaffMcLean, VA: $264,300 - $301,700 for Sr. Director, Chief of StaffNew York, NY: $288,400 - $329,100 for Sr. Director, Chief of StaffRichmond, VA: $240,300 - $274,300 for Sr. Director, Chief of StaffCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).