Call Center Representative

2 weeks ago


Salem, United States Russell Tobin Full time

Job Title: Call Center Representative

Location: Salem, OR 97302

Pay Rate: $17-18/hour on W2

Shift: 1st Shift 7:30am to 4:00pm


Job Description:

  • Serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail, or facsimile transmission.
  • Provide customer service assistance for all internal and external customers .
  • Answer customer questions related to orders, RMA’s, product availability, pricing, etc. via phones and/or email.
  • Process orders in Oracle ERP
  • Process RMA requests in Oracle ERP
  • Maintain required quality levels for phone and data entry activities.
  • Follow pre-defined procedures to identify, evaluate, solve, and escalate customer issues.


Education:

  • Minimum of 1 year experience in Customer Care/Call Center
  • High School Diploma or GED


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