HVAC Service Manager
4 weeks ago
Assist the General Manager in optimizing the team through training, development, recruiting, and retention.
Key Responsibilities:
- Monitor and implement processes and procedures that are aligned with the company objectives
- Optimize the field workforce through regular training and coaching sessions:
- Work with the service supervisors to evaluate HVAC technician skill levels
- Ensure technicians skills match the tasks scheduled
- Order materials and supplies for projects and truck restock
- Track material and labor costs against budgets
- Conduct weekly reviews of how the teams are tracking to hit their monthly goals
- Provide individual Coaching as required to train employees to enhance their soft skills
- Act as a mentor to encourage individual growth
- At least 5 years of successful management and related HVAC technical experience
- Highly motivated to get things done the right way
- Excellent communication (verbal and written) and active listening skills
- Highly confident, skilled leader who is persuasive with a selling personality
- Must enjoy being constantly challenged to grow and improve operationally
- Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, and Outlook with the ability to learn new service software
- Demonstrated success at building a team of technicians who do quality work
- Able and willing to connect with the community to identify new opportunities and recruit new talent
- Customer service focus and mindset, putting our employees and partners first, with excellent ability to communicate and develop relationships
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small
- Highly organized, ability to act quickly while still having attention to detail
- Hold yourself to a higher standard and exhibit a high level of integrity
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