Customer Service Representative

7 days ago

West Valley City, United States 3form Full time
Summary:

This position is perfect for someone who is looking for a consistent schedule Monday - Friday with weekends off. 3form offers a casual yet professional work environment in which you will be a valuable member of our team.

3form customer service representatives work with both internal and external clients to relay and communicate information about 3form and 3form products and processes. A customer's interaction with 3form Customer Service can sometimes be their first experience with 3form. Having a positive and professional tone and demeanor is key to succeeding in this role.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following:

  • This full-time, 40 hours/week position and is located in-office at our company headquarters in Salt Lake City.
  • Answer incoming calls from 3form Sales Reps and customers.
  • Ask appropriate questions to address customer inquiries.
  • Respond to customer voicemails, emails, and chats in a timely manner.
  • Assist with coverage of the front desk which entails face-to-face contact with customers & vendors.
  • Work closely with Project Coordinators and Project Managers to resolve customer inquiries in one call.
  • Make outbound calls to customers with order shipment updates.
  • Report to work on time and adhere to scheduled shifts, including scheduled lunch breaks.
  • Other duties may be assigned.

Competencies:

  • Customer Service - Solicits customer feedback to improve service; Responds to requests for service and assistance.
  • Interpersonal Skills - Listens to others without interruption.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
  • Written Communication - Writes clearly and informatively.
  • Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required - High school diploma or general education degree (GED)

Preferred - Some college experience along with 2-3 years of experience with inbound and/or face-to-face customer service experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before customers or employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To learn more about 3form please visit 3-form.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Learn More

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