Unit Manager, Control Center

Unit Manager, Control CenterAt Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Control Center in our Ground Handling Department. The Unit Manager oversees the performance of the entire station operation and coordinates with both internal and external stakeholders to ensure the overall performance and execution of flight operations. The successful candidate will have familiarity with Federal Aviation Administration (FAA) and Aircraft Operator Standard Security Program regulations. This position will report to the Department Manager.Essential Duties:Identify daily challenges that may hinder operational objectives and communicate operational plans effectivelyCollaborate with all local operating departments as well as partner carrier System Operations Centers (SOCs), Integrated Operations Center (IOC), and outside agencies pertaining to American Airlines (AA) operational flight schedules and effectively interpret information from the various sourcesServe as a liaison between Mainline and Regional workgroups for operational planningAdjudicate and properly apply the Delay Code Handbook and Are You Ready (AYR) proceduresInvestigate and resolve all operational irregularities in compliance with carrier operating proceduresIdentify opportunities for development of Control Center agents to advance the future of the organizationCorrect non-compliant behavior and conduct corrective action as requiredAdministrative duties to include daily/weekly/monthly reportsJob Qualifications and Competencies:Proven success as a Team Leader with ability to pre-plan and identify issues well in advanceFamiliarity with FAA and Aircraft Operator Standard Security Program regulationsAbility to be self-driven, highly motivated, creative, and results-orientedAbility to prioritize and execute with a sense of urgency and precisionAbility to work well under pressure, in a variety of work schedules, and during irregular operationsAbility to work well with all levels of management and support staffAbility to diffuse conflicts among team membersKnowledge of Microsoft Office SuitePreferred Qualifications:Previous experience in a hub environment or related experience working in a dispatch or air carrier environmentPrevious airline supervisory experience and working knowledge of Air Operations Area (AOA) environmentTwo (2) years of experience in a leadership roleExtensive knowledge of QIK and SabreKnowledge of Aerobahn, Ascent RNV, ConnectMe, Flight Load Monitor, GET and PRIMEBachelor's Degree in Aviation, Business Management, or another related fieldWork Environment:Office environment including the use of telephones, radios, computers, and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, and/or holidaysIrregular and/or rotating shifts as requiredPhysical Requirements:Handle objects up to 70 poundsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate: $55,000.00/Annual SalaryAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline: January 12, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.