Director of Operations

3 days ago

Jacksonville, United States Leap Brands Full time

Position Overview:

We are seeking a seasoned and dynamic Director of Operations to oversee the operational excellence of our restaurant group. As the Director of Operations, you will play a crucial role in setting and achieving operational standards, driving growth, and ensuring a consistent and outstanding guest experience across all our locations.


Responsibilities:

  1. Multi-Unit Management: Lead and supervise the operational teams across all 30+ restaurant locations, ensuring alignment with company objectives and standards.
  2. Operational Excellence: Develop and implement standard operating procedures (SOPs) and best practices to optimize restaurant performance in areas such as quality, service, cleanliness, and efficiency.
  3. Financial Management: Manage the budgets for each location, monitor financial performance, and implement cost-effective strategies to improve profitability and control costs.
  4. Quality Control: Oversee food quality, presentation, and consistency across all restaurants. Ensure adherence to health and safety regulations and food safety standards.
  5. Guest Experience: Maintain a strong focus on delivering an exceptional guest experience, overseeing service quality, hospitality, and guest satisfaction initiatives.
  6. Staffing and Talent Development: Oversee recruitment, training, and development of management and staff. Foster a culture of accountability, teamwork, and continuous improvement.
  7. Vendor and Supplier Relationships: Manage relationships with suppliers, negotiate contracts, and ensure the efficient procurement of ingredients and supplies.
  8. Expansion and Growth: Collaborate with executive leadership on expansion strategies, new store openings, and acquisitions, ensuring a seamless transition into the restaurant group.
  9. Performance Metrics: Establish and track key performance indicators (KPIs) for each restaurant location to measure and improve operational performance.
  10. Community Engagement: Build and nurture relationships within local communities to enhance the brand's presence and contribute to community involvement initiatives.


Qualifications:

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field. MBA is a plus.
  • Proven experience in multi-unit restaurant operations management, ideally in overseeing 30 or more locations.
  • Strong financial acumen and budget management skills.
  • Excellent leadership, coaching, and team-building abilities.
  • Exceptional problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of the restaurant industry, including industry trends and best practices.
  • Ability to travel to different locations as needed.

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