Telecom Service Management

1 month ago

Arlington, United States Smart IT Frame LLC Full time

Experience Level: 15 Years

Domain: Telecom

Must:

  • TSM (Telecom Service Management (TSM)
  • Business Process Consulting
  • ServiceNow


Responsibilities:

• Collaborate with telecom clients to understand their specific service management requirements and business processes.

• Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.

• Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.

• Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.

• Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.

• Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.

• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.

• Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.


Requirements:

• Certified System Administrator (CSA).

• Bachelor’s degree in computer science, Information Technology, or related field.

• Minimum of 8 years of experience working with the ServiceNow platform.

• Experience in Business Process Consulting.

• Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.

• Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).

• Experience with JavaScript, HTML, CSS, and other web technologies.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.

• Experience with CSM, FSM and other ServiceNow modules is a plus.

  • Functional Telecom Service Management

    3 weeks ago

    Arlington, United States Xyant Services Full time

    Title: Functional Telecom Service ManagementRemoteContractJob Description:As a ServiceNow Telecommunication Service Management (TSM) and BPC Consultant, you will be instrumental in analyzing, designing, and implementing ServiceNow solutions tailored to meet the unique requirements of our clients in the telecommunication industry. You will leverage your...

  • Functional Telecom Service Management

    3 weeks ago

    Arlington, United States Xyant Services Full time

    Title: Functional Telecom Service ManagementRemoteContractJob Description:As a ServiceNow Telecommunication Service Management (TSM) and BPC Consultant, you will be instrumental in analyzing, designing, and implementing ServiceNow solutions tailored to meet the unique requirements of our clients in the telecommunication industry. You will leverage your...

  • Functional Telecom Service Management

    3 weeks ago

    Arlington, United States Xyant Services Full time

    Title: Functional Telecom Service ManagementRemoteContractJob Description:As a ServiceNow Telecommunication Service Management (TSM) and BPC Consultant, you will be instrumental in analyzing, designing, and implementing ServiceNow solutions tailored to meet the unique requirements of our clients in the telecommunication industry. You will leverage your...

  • Telecom Engineer Tech

    2 days ago

    Arlington, United States VHC Health Full time

    Telecom Engineer Tech Job Description Purpose & Scope: This role will provide independent resolution and leadership on complex communications issues involving multiple vendors and a variety of telecommunications products. This position will respond to and resolve inter-support center escalations with the Infrastructure team. This function will provide...

  • Documentation Specialist

    1 month ago

    Arlington, United States Unavailable Full time

    Overview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...

  • Documentation Specialist

    5 days ago

    Arlington, United States Unavailable Full time

    Overview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...

  • Servicenow Telecommunication Service Management

    3 weeks ago

    Arlington, United States Smart IT Frame LLC Full time

    Experience Level: 15+ yearsResponsibilities: • Collaborate with telecom clients to understand their specific service management requirements and business processes. • Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration...

  • Servicenow Telecommunication Service Management

    3 weeks ago

    Arlington, United States Smart IT Frame LLC Full time

    Experience Level: 15+ yearsResponsibilities: • Collaborate with telecom clients to understand their specific service management requirements and business processes. • Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration...

  • OSP Aerial Sub-Contractor

    2 weeks ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: OSP Aerial Sub-Contractor BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company. We are growing at exciting rates and have great plans for growth. We are also classified as an Essential Business.JOB CLASSIFICATION: Sub-ContractorLOCATION: Aledo,...

  • Documentation Specialist

    2 months ago

    Arlington, United States SPA Full time

    Overview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...

  • Residential & Commercial Installation Technician - Aledo

    2 weeks ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: Residential & Commercial Installation Technician BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company. JOB CLASSIFICATION: FULL-TIMELOCATION: Fort Worth, Texas PAY RATE: $16 to $17 hourlyREPORTS TO: Special Projects Manager JOB...

  • Residential & Commercial Installation Technician - Aledo

    5 days ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: Residential & Commercial Installation Technician BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company. JOB CLASSIFICATION: FULL-TIMELOCATION: Fort Worth, Texas PAY RATE: $16 to $17 hourlyREPORTS TO: Special Projects Manager JOB...

  • Bury Drop Technicians

    2 weeks ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: Production PayBury Drop Technician BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company.  JOB CLASSIFICATION: FULL-TIMELOCATION: Aledo, Texas REPORTS TO: Special Project ManagerJOB DESCRIPTIONBury Drop Technicians primary focus on the burial...

  • Bury Drop Technicians

    5 days ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: Production PayBury Drop Technician BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company.  JOB CLASSIFICATION: FULL-TIMELOCATION: Aledo, Texas REPORTS TO: Special Project ManagerJOB DESCRIPTIONBury Drop Technicians primary focus on the burial...

  • Administrative Construction Coordinator

    2 weeks ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: Hourly Administrative Construction Coordinator  BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company. JOB CLASSIFICATION: FULL-TIMELOCATION: Aledo, TexasPAY RATE: Hourly REPORTS TO: Construction Management Team     JOB DESCRIPTIONThe...

  • Fiber Splicer Technician

    2 weeks ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: Fiber Splicer Technician BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company.JOB CLASSIFICATION: Full-timeLOCATION: West Fort Worth, Texas (Aledo, Weatherford, Azle, Granbury, & Burleson)PAY RATE: Hourly, depending on experience REPORTS TO:...

  • Fiber Splicer Technician

    5 days ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: Fiber Splicer Technician BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company.JOB CLASSIFICATION: Full-timeLOCATION: West Fort Worth, Texas (Aledo, Weatherford, Azle, Granbury, & Burleson)PAY RATE: Hourly, depending on experience REPORTS TO:...

  • General Construction Crew Member

    2 weeks ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: General Construction Crew Member BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company. We are growing at exciting rates and have great plans for growth. We are also classified as an Essential Business.JOB CLASSIFICATION: FULL-TIMELOCATION: Fort...

  • General Construction Crew Member

    5 days ago

    Arlington, United States Broadband Telecom Services Full time

    Job DescriptionJob DescriptionSalary: General Construction Crew Member BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company. We are growing at exciting rates and have great plans for growth. We are also classified as an Essential Business.JOB CLASSIFICATION: FULL-TIMELOCATION: Fort...

  • Risk Analyst

    2 months ago

    Arlington, United States SPA Full time

    Overview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...