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Telecom Engineer Tech
4 weeks ago
Telecom Engineer Tech
Job Description
Purpose & Scope:
This role will provide independent resolution and leadership on complex communications issues involving multiple vendors and a variety of telecommunications products. This position will respond to and resolve inter-support center escalations with the Infrastructure team. This function will provide on-site support to customers and partners in handling complex / difficult situations where there is a need for both political acumen and complex problem-solving skills. This individual will participate in after-hours rotations if needed. Candidates must have a technical degree or equivalent industry experience, with at least 6 years of related telecom engineering / support experience in Telco products. Experience with protocols including SIP, H.323, and ISDN) is required, video conferencing, wireless and VoIP. Excellent interpersonal skills and an in-depth knowledge of telecom concepts and terminology are needed. A high degree of verbal and written communication / customer relation skills and a high degree of competency in telecom applications and Avaya support, and the associated protocols and programming languages are needed. Responsible for all installation and maintenance of all hospital and off-site affiliates telephone related equipment. Additional responsibilities include but are not limited to:
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Working under the direction of the Telecom Supervisor and Director of IT - Service Management to design, select, implement, and maintain complex telecommunication systems for all hospital locations.
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Prepare and document procedures for maintenance of equipment, infrastructure, service and trouble tickets.
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Provide reporting on expenses, services and equipment utilization.
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Survey the market place on new products, technology and services and work with the vendors to bring new solutions.
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Consult with end-user community to help them better able to use the communication tools available to them.
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Responsible for recommendation on personnel to support the telecommunication environment.
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Provide management, leadership and training for additional direct reports.
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Provides Automatic Call Distribution (ACD) guidance, configuration, and support for all VHC customers.
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Installs, configures, and supports all telecom services at VHC and Private Physician Practices.
Education:
An associates degree is preferred.
Experience:
Six years of telecom experience is required.
Certification/Licensure:
None.
VHC Health™ has provided exceptional medical services to the Washington, DC metropolitan area for more than 75 years. A proud member of the Mayo Clinic Care Network, a national network of independent healthcare organizations, the Hospital prides itself on offering the latest technological advancements and medical practices. Virginia Hospital Center was recently designated a Newsweek 2020 Best Maternity Care Hospital, received a 5-star rating from the Centers for Medicare and Medicaid Services (CMS) and once again named a Leapfrog Top Hospital in 2019. Virginia Hospital Center is designated as a Magnet hospital® by the American Nurses Credentialing Center, is a 453-bed not-for-profit teaching facility offering comprehensive healthcare and multiple, independently recognized Centers of Excellence
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