Associate Director of Children

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Responsibilities

Essential Functions

Leadership Responsibilities

• Collaboratively responsible for the health, growth, and direction of Safe & Sound and its internal teams and direct service partnerships
• The Associate Director will work directly with the CPO and CEO to support internal program strategy, collaboratively develop key community partnerships, identify opportunities for growth, and serve as a thought leader internally and externally
• Implementing organizational Theory of Change aligned with our Strategic Agenda, in conjunction with the CPO and CEO
• Develops and implements annual and future program plan(s), program budget(s), program metrics, assessment(s) and evaluation(s) in collaboration with the CPO.  
• Oversee and manage the department budget of approximately $4-5 million annually
• Responsible for supporting child & family services direct service programing and operations at Safe & Sound sites and within the community.
• Responsible for joint leadership of Safe & Sound Program and Operations teams, including staff culture, performance management, and outcomes in collaboration with departmental leadership and the CPO.
• Responsible for Safe & Sound clients who include individuals, families, communities, and partners. Accountable for ensuring departmental programs are achieving measurable outcomes for children, families, and community, as well as reaching target populations
• Support the CEO, CPO and Development Department on developing and maintaining funding sources as well as the successful cultivation and solicitation of prospective funders
• Knowledge of state laws pertaining to child abuse and domestic violence, understanding of trauma informed systems, mental health
• Maintain confidentiality and HIPAA compliance

Program Leadership

• In collaboration with the CPO, develop and oversee programming that reflects client needs, the vision and philosophy of Safe & Sound, and are in alignment with the organization’s Strategic Plan and Theory of Change.
• Responsible for overseeing all aspects of direct family services, including Counseling, Care Management, Parenting Workshops and Classes, Children’s Playroom, Parent Drop-In, Family Events, and TALK Line Parental Stress Line. Works with the CPO and SPMs (Senior Program Managers) to identify gaps in services and makes recommendations to address them. Ensures appropriate services are provided to clients as needed
• In  conjunction  with  the  CPO,  strengthen,  enhance,  and  develop  new programs as needed in response to needs presented by children, families and gaps in services available in the community
• Work with other directors and staff to ensure coordination of and communication between all organizational services and programs, both internally and externally
• Oversees the management of services provided to all clients, including intake, screening, assessment, treatment plan development, and service delivery by staff, contractors, and volunteers
• Responsible for ensuring appropriate communication and inter-program coordination to meet the best interest of the client
• Manage program contracts (private, government, and city) and local MOUs (Memorandum of Understanding) including but not limited to EPSDT (Early & Periodic Screening, Diagnostic, Treatment), DPH (Dept of Public Health), HSA (Human Service Agency), DEC (Dept of Early Childhood), and MOHCD (Mayor’s Office of Housing & Community Development)
• In collaboration with the data team, assists in the development of an evaluation system(s) to assess efficacy of all programming
• Provide training and oversight to ensure staff are able to meet the needs of families and communities being served 
• Oversee supervision of all CFS staff in collaboration with the CPO. Provide guidance, monitor performance, and discipline as necessary.
• Oversee the hours of operation of client services and scheduling of all staff, interns, volunteers, events, groups, and those providing services
• Oversee the development and implementation of an outreach plan to reach children and families in Safe & Sound's target population.
• In conjunction with other program leads, develop and coordinate trainings for Safe & Sound staff, interns, and volunteers to ensure best practices
• Support staff in collaborating with public and private agencies on behalf of individual clients/families including advocacy
• Provide information, referrals and consultation to the community as appropriate
• Respond to all emails and telephone calls in a timely and appropriate manner.
• Attend and represent the agency at appropriate community meetings and/or committees, a list of which shall be jointly developed with the CPO.

Adminstration

• Prepare  and  manage  departmental  budgets  of approximately $4-5 million dollars,  running  the annual budgeting process for the department in collaboration with the Finance Department, CPO, and SPMs.
• In conjunction with the CPO, recruit and hire departmental staff.
• Oversee maintenance of all departmental records and documents, including confidentiality of client charts.
• Attend board meetings, leadership, lead departmental, general staff meetings, and other meetings as requested by the CEO and/or CPO.
• Provide monthly program reports, including developing and managing programmatic data collection through organizational data systems, on all programmatic activities for the Board, other directors, community partners, funders, and others as requested
• Respond to all emails, telephone calls, and other communications in a timely and appropriate manner
• Collaborate with Senior Program Managers in identifying and accessing resources and disseminating information and schedule trainings and presenters as needed
• Manage monthly departmental credit card reconciliation process 
• Manage & prepare monthly contractual reports
• Ensure compliance with laws, regulations, contract requirements, and agency policy and procedure 
• Provide on-site coverage to support team members at the Bayview and/or Waller site 
• Collaborate with the CPO and Associate Director of Community Education Partnerships to develop and implement standardized policies and procedures for Safe & Sound programs supporting families and communities 
• Supervise Senior Program Managers (SPMs), hold weekly supervision meetings, schedule trainings that promote quality of services, and workforce development. 
• Develop, motivate, and foster collaborative relationships both internally & externally 
• Attend TALK Line training (upon hire/once)

Undertake other duties as assigned.

Qualifications

ESSENTIAL QUALIFICATIONS

• Graduate degree in public health, social work, child development, or a related field required. LCSW/LMFT preferred. Relevant certifications or licenses in social work or related areas are a plus 
• Minimum five (5) years experience providing direct services in a social services, community based, or similar non-profit setting 
• Minimum three (3) years experience and demonstrated success in program administration and management including the management of public contracts
• Demonstrated experience working with diverse and high-risk populations
• Ability to ensure Leadership Team role is consistently present on-site to provide guidance, support, and strategic direction to team members while fostering optimal performance and collaboration
• Basic computer skills required: word processing, Google apps/ Microsoft office. Comfortable with learning new software programs. Understanding of Salesforce preferred. 
• Liaise with various stakeholder, clients, partners, and funders on relevant data, impact, and performance measurement 
• Experience in data collection, program evaluation and utilizing metrics to inform practice
• Excellent hands-on problem solving skills & attention to detail
• Must have excellent verbal and written communication skills, organizational and time management skills, and analytical skills to meet program and contract objectives.
• Experience in public speaking and representing an organization at community events and forums
• Ability to work effectively with diverse populations and understand the unique challenges faced by families and children in the San Francisco Bay Area
• Requires familiarity with and knowledge of current policies and services available in the community for at-risk families
• Requires knowledge of psychological trauma and its impact on individuals and communities

PREFERRED QUALIFICATIONS

• Familiarity and knowledge of current policies and services available in the community for at-risk families; psychological trauma and its impact on individuals and communities; local community agencies and organizations is strongly preferred.
• A demonstrated commitment to public and community service with an enthusiasm for Safe & Sound’s mission and a shared commitment to equity, inclusion, and justice. 
• Leading Multi-disciplinary teams, project management experience 
• Certification in Trauma informed Care preferred 
• Non-profit management experience 
• Demonstrated experience with time-management, organization,and communication skills
• Requires familiarity and knowledge of current policies and services available in the community 
• Knowledge/experience with issues of homelessness and domestic violence; parenting issues, child development and Bay Area resources for low-income families.
• Requires knowledge of psychological trauma and its impact on individuals and communities.

POSITION SPECIFICATIONS

• Full time
• Exempt
• Position will be fingerprinted, E-verified, and reference-checked

PHYSICAL SPECIFICATIONS

Typical Working Conditions 

• This position works in a variety of settings including standard office and community settings.

Equipment Used 

• Computer, phone, fax, copier.

Essential Physical Task

• Occasional travel, usually within Bay Area but sometimes nationally
• Will be required to attend family events coordinated by the team
• Occasional evening/weekend work
• Occasional light lifting
• Extensive keyboarding
• Ability to lift/push/pull up to 20 pounds unassisted