Complex Senior Events Manager

Complex Senior Events ManagerCome join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco. Our hotels are located a block from the Curran and ACT theaters, and just two blocks from Union Square and Westfield San Francisco Centre. The Powell Street cable car turnaround, San Francisco Museum of Modern Art, and Moscone Convention Center are within a mile. Our Hilton Union Square property in the largest in the Bay Area with 1921 rooms, over 150,000 square feet of meeting space with 44 meeting rooms. Our Parc 55 property has 1024 rooms with over 30,000 square feet of meeting space with 21 meeting rooms. As a Complex Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. Ideal candidate will possess the following: Minimum Years of Experience: two (2) years Hotel Sales, catering or Event sales experience required. Knowledge of the hotel property management systems (Delphi.fdc) Preferred Salary Range: $100,000 - $108,000 Plus Bonus Sales Incentive Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.What Will I Be Doing?As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events. Specifically, your essential functions will be to perform the following tasks to the highest standards:Organize, plan and prioritize your duties by developing plans and goals.Timely communication to internal and external clients via telephone, email, written documents or in person.Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.Demonstrate knowledge of job systems, products, systems, and processes.Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.Selling and influencing both internal and external clients.Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.Participate in customer site inspections and assist with the sales process as necessary.Other duties as necessary based on business needs.Regular attendance.What Are We Looking For?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.What Will It Be Like To Work For Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it allJob: Catering and Event ServicesTitle: Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55Location: nullRequisition ID: HOT0C2C1EOE/AA/Disabled/Veterans