Desktop Engineer

3 weeks ago

New York, United States Tata Consultancy Services Full time

Role :- Desktop Platform Integration & Engineering Assistive Technology


Job Description -

Must Have Technical/Functional Skills

• Extensive knowledge of Windows Operating System Internals and Microsoft based applications and technologies

• Experience with Assistive Technology Software and Hardware Products such as JAWS, Zoom Text, Fusion, NVDA, Dragon, Duxbury, Kurzweil, and Assistive Hardware Solutions

• Deep technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, DFS) within the enterprise

• Deep technical understanding of Web Browser Technologies

• Experience managing system and user configuration across large, distributed environments

• Strong troubleshooting mindset (i.e. parsing event log, Sysinternals tools, analyzing memory dumps)

• Strong scripting knowledge (PowerShell is a priority – additionally Batch, WMI, VBScript, etc.)

• Software Integration, Packaging, Distribution and Patch Management using MSI, SCCM

• Ability to write technical and operational management documentation (system design and engineering documents, operational run books)

• Experience with virtualization technologies (i.e. VMware, XenServer, Citrix) is a plus

• Experience in monitoring tools for Network and Workstations, including but not limited to SevOne, Perfmon, SysTrack, Splunk is a plus

• Strong verbal and written communication skills

Roles & Responsibilities :-

• Windows Desktop General Engineering

• Experience with Assistive Technology Software and Hardware Products (Screen Readers, Screen Magnification, Speech Recognition)

• Liaison with Vendors to Manage Product Lifecycles and resolve escalated application issues related to Assistive Technology Products

• Create automation scripts (using PowerShell, VBScript, etc.)

• Evaluate Desktop Products and Tools and provide solutions to support integration initiatives

• Creation of test case scenarios based on environmental considerations (Supported hardware models, Application profiles)

• Creation and mainte nance of Application Support Documentation

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