Technical Support Specialist

1 month ago


McKinney, United States Segway Full time

Responsibilities:

  • Provide technical support to customer service, service networks, and distributors, ensuring the quality of maintenance and refurbishment.
  • Regularly maintain and update technical documentation for products, ensuring timely and accurate information on change processes.
  • Conduct regular product technical training, assessment, and certification for customer service and service network.
  • Collect post-sales issues of products, regularly report to the group on after-sales and quality, and drive product quality improvement.
  • Collect EWP data and market feedback for analysis, driving product improvement and forming closed-loop management.
  • Responsible for the local service implementation of new product introductions and providing support for insights into expanding new business local services.

Requirements:

Educational Background: Bachelor's degree or above.

Major Requirements: Science and engineering-related majors.

Work Experience: Experience in assembly/electronic product industries or technical support service experience preferred.

Knowledge Requirements: Understanding of electronic products preferred.

Skills and Qualities:

Strong service-oriented mindset, diligent, and responsible.

Proficient in office software applications.

Bilingual speaker(English and Chinese)

Ability to work well under pressure.

Strong communication skills.



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