Information Technology Technician

4 weeks ago

united states united states us Lamb-Star Engineering Full time

About Lamb-Star Engineering

Established in 2005, Lamb-Star Engineering is a distinguished Texas-based professional engineering services firm recognized for delivering technically sound solutions to intricate and demanding transportation projects. At Lamb-Star, we are not just a service provider but partners in your success. Our commitment to delivering innovative and high-quality solutions sets us apart, making us a trusted ally for clients facing complex transportation challenges. As a Native American-owned enterprise, we proudly hold certifications as a Disadvantaged Business Enterprise (DBE), Minority Business Enterprise (MBE), Small Business Enterprise (SBE), and Historically Underutilized Business (HUB), reflecting our dedication to diversity and inclusivity.

Our mission is to be at the forefront of transforming transportation infrastructure and fostering sustainable solutions that leave a lasting impact on communities. Our EVP, "Experience Life/Work Balance," ensures that our team members can do career-defining work while enjoying long weekends, family time, and personal interests. We believe in promoting an environment where you can excel in your career and still have time for the little things that matter. At Lamb-Star Engineering, we have created a place where both sides of you can thrive.

Join us and be a part of a team where innovation, quality, and a commitment to making a difference come together.

Position Overview

We are seeking a highly skilled IT Technician with a strong background in system administration, backup management, patching, Office 365 technical support, and Azure cloud infrastructure.

This position will be key in working with a small internal team, as well as our partnered Managed Service Provider (MSP), managing and supporting the company's internal IT systems, ensuring business continuity through backup solutions, and providing day-to-day technical support to internal users.

Additionally, you will assist with managing our cloud-based services, network devices, and security infrastructure.

Key Responsibilities

System Administration & IT Support

  • Manage and maintain Windows-based servers, workstations, and network devices.
  • Provide technical support and troubleshooting for internal staff on hardware, software, and network issues.
  • Ensure system performance is optimized and monitor systems for potential issues.
  • Manage user accounts, permissions, and security settings via Active Directory (AD).

Office 365 Technical Support

  • Provide ongoing support and administration for Office 365 (Exchange Online, SharePoint, OneDrive, Teams, etc.).
  • Manage user licenses, email configurations, and troubleshooting Office 365 applications.
  • Assist in configuring and deploying Office 365 apps to internal users.

Backup & Disaster Recovery Management

  • Oversee and maintain backup systems (cloud and on-premise), ensuring regular backups and effective disaster recovery protocols.
  • Test and verify backup and recovery procedures to ensure business continuity.

Patch Management

  • Manage and apply security patches and updates to Windows operating systems, third-party applications, and server environments.
  • Utilize automated patch management tools to streamline update processes.

Azure Cloud Infrastructure Management

  • Manage and configure Azure cloud resources including virtual machines, storage, and networking components.
  • Administer Microsoft Entra ID, VPNs, and site-to-site connectivity.
  • Monitor the health and performance of cloud-based systems and troubleshoot cloud infrastructure issues.

Network and Security Support

  • Administer network security measures, including firewall management (Meraki, Fortinet) and monitoring of traffic.
  • Assist with the configuration and maintenance of Meraki and Fortinet hardware for secure, high-performance network operations.

Documentation & Reporting

  • Maintain and update technical documentation on systems, configurations, and procedures.
  • Generate and present regular reports on system performance, patch compliance, backup status, and security measures.

General IT Support & Troubleshooting

  • Provide technical support to internal staff for various software and hardware issues.
  • Collaborate with other IT team members to enhance system reliability and troubleshoot issues.

Required Qualifications

  • Proven experience as an IT Technician, System Administrator, or similar role with a focus on system and network administration.
  • Strong experience with Office 365 management (including Exchange Online, SharePoint, OneDrive, Teams).
  • Experience managing Azure Cloud Platform (Azure VMs, networking, storage, Azure AD).
  • Proficiency in managing Windows Server environments (installation, configuration, and maintenance).
  • Experience with backup management solutions (cloud-based and on-premises).
  • Familiarity with patch management tools and security patching protocols.
  • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs) and network troubleshooting skills.
  • Hands-on experience with Active Directory (AD), Group Policy, and LDAP.
  • Ability to work well in a team environment, demonstrating strong problem-solving and communication skills.

Preferred Qualifications

  • Certifications: Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or Cisco Certified Network Associate (CCNA).
  • Experience with Meraki and Fortinet network hardware (firewalls, switches, VPNs).
  • Familiarity with NinjaOne RMM (Remote Monitoring & Management) for systems management and endpoint monitoring.
  • Experience working with the Bentley Systems Software (or other engineering-focused software suites).
  • Knowledge of ITIL or similar IT service management frameworks.

Benefits

  • Comprehensive benefits include employer-paid medical, dental, vision, and much more.
  • Work-life balance – no, we mean it. Lamb-Star has a flexible time off policy. We know you work hard, so we give you the resources to live life outside of work, including flexible hours.
  • Strong 401(k) match program and generous profit-sharing offered at all levels – we care about your future
  • We are expanding, and we want you to grow with us. With continuous new projects coming down our pipeline, we want our team to grow. Lamb-star offers tuition reimbursement for continuous learning.
  • Our company works as one – it doesn't matter if you are an intern or department head. With our all-inclusive environment, you will interact with teammates in surveying, engineering, utilities, and construction.
  • We give back to our community The Lamb-Star Foundation provides opportunities to assist with programs and people in need.

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