Desktop Support Technician

1 month ago

Waukesha, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Desktop Support Technician. This is a 06+ Months Contract opportunity with long-term potential and is located in Waukesha, WI (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-31716


Pay Range: $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Requirements and Technology Experience:


  • Qualification B. EB-TechSkill (Primary)DWP-FSS-Desk Side Services Supports, maintains, and proactively improves Owensboro Health\'s managed workstation environment.
  • Provides hardware and software support services to enable business productivity on user devices.
  • Troubleshoots problem areas (in person, by telephone, via e-mail or remote control) in a timely and accurate fashion; applies, documents and\rshares the resolution findings.
  • Proactively mitigates problems from re-occurring.\r
    Identifies end-user training assistance where required.
  • Discusses and diagnoses issues.
  • Provides technical assistance on the use of corporate-supported applications and systems to resolve incidents\r
    and requests such as: hardware and software problems, upgrades, removing malware and supporting various systems and/or user changes.
  • Utilizes strong analytical and communication skills to facilitate efficient solutions to the managed workstation environment.
  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within\r
    established standards and guidelines.
  • Effectively manages work, understands and meets SLA requirements (personal, team, and department\'s work queue) through the utilization of ticketing processes.
  • May be part of 24x7 rotation.
  • Accounts for and maintains an accurate desktop and PC software related inventory.
  • Provides effective communication of ongoing activity related to service requests and incidents.
  • Develops Knowledge Based Articles (KBAs) for use.
  • Utilizes excellent customer service skills and exceed customer s expectations.
  • Preserves and grows knowledge of Desktop Support procedures, products and services.
  • Performs other related duties as assigned.
  • May perform duties outlined in lower levels if required.
  • Responsible for the training of new team members.
  • Makes recommendations to designated supervisor regarding continual service improvement to the desktop infrastructure and team processes.
  • Responsible for monitoring and ensuring team Service Level Agreements (SLAs) are being met.
  • Co-ordinates and leads effort to resolve technical problems/incidents that cross multiple teams.
  • Attends meetings/discussions for department or organization initiatives that may require support from team.
  • To clearly understand the client's cybersecurity environment and respective product.
  • To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools.
  • To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCAordata or logs collection.
  • To enable knowledge transferortrainings through creationor maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team.
  • To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests and recommendations on cybersecurity policy changes.
  • To implement changes, monitor security device performance and implements performance tuning when necessary.
  • To prepare analyses and reports to highlight the project progressorchallenges and ensure quality and accuracy to the client.


Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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