Fraud Prevention Manager

3 weeks ago

Washington, United States Gruns Full time

Fraud Prevention ManagerWe're hiring a Fraud Prevention Manager to take ownership of fraud detection, prevention, and resolution across Grns growing eCommerce business. This role will centralize fraud operations that currently span multiple teams bringing data, systems, and decision-making together under one accountable expert.This position is focused on eCommerce and digital retail fraud, not banking or financial services fraud. You'll own chargeback and dispute management, oversee fraud tools and technology, analyze trends, and build scalable frameworks that protect both our business and our customers. You'll collaborate closely with CX, Finance, and Legal to keep Grns secure as we expand into new markets and channels. This role is part of our remote HQ We have a fully remote, high-trust work environment - and also come together on a bi-annual basis for amazing off-sites where we can connect IRL.In This Role, You Will:Own fraud prevention end-to-end - detection, escalation, investigation, and resolution.Manage chargebacks, disputes, and fraudulent transaction reviews to reduce financial loss and improve processor win rates.Oversee fraud systems and tools (Chargeflow, NoFraud, etc.), ensuring detection accuracy while minimizing false positives.Partner with Legal and CX to identify and take down fraudulent websites and impersonation scams.Analyze fraud data and trends to identify risks, quantify impact, and present actionable insights to leadership.Develop scalable fraud prevention processes, documentation, and playbooks as Grns grows into new markets.Collaborate cross-functionally to align fraud management with CX workflows and financial operations.We're Looking For Someone Who:Has 3+ years of experience in fraud prevention, risk analysis, or chargeback management within DTC eCommerce.Is fluent in tools and platforms like Shopify, Chargeflow, NoFraud, or similar fraud detection systems.Has strong analytical skills - advanced Excel proficiency and experience with data mining or Looker preferred.Understands CX workflows and can balance fraud prevention with customer empathy.Stays ahead of evolving fraud trends and loves solving complex problems with precision and creativity.Communicates clearly, brings structure to chaos, and collaborates cross-functionally with transparency.Is proactive, detail-oriented, and thrives in a high-growth, remote-first environment.To Apply: Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think We do love integrating these tools into our work though, and you'll hear plenty more about that if you join us.At Grns, we're committed to providing a competitive total compensation package grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $100,000$125,000, depending on experience.Beyond base salary, we offer competitive equity packages and a comprehensive set of benefits designed to support the well-being, growth, and balance of our team.

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