Global Air Logistics Operational Key Account Manager

Global Key Account Manager Operational RoleWorking in the operational team at Kuehne+Nagel, you play a key role in optimizing processes and ensuring the efficient flow of inventories and shipments. But thats not all. Thanks to your work, essential medicines reach patients on time, and crucial deliveriesfrom wind turbines to semiconductorsarrive exactly where they need to. At Kuehne+Nagel, our work is much more than what you can imagine. As a Global Key Account Manager Operational, you will be responsible for maintaining and expanding relationships with strategically important clients, ensuring an exceptional experience from an operational perspective. This role requires a dynamic, customer-oriented person capable of managing the operational aspects of key accounts, ensuring high levels of satisfaction that drive retention and growth. Additionally, this position represents both air and maritime logistics services for global accounts, performing a special function similar to that of a team leader. The Global Manager leads the Key Account Operational team, promoting a close and efficient collaboration aligned with the clients objectives. The ideal candidate will work cross-functionally with various internal teams to offer comprehensive, personalized, and high-value solutions for each client.How you create impact:Establish and maintain strong and lasting relationships with clients, through constant communication and building trust.Act as the main operational contact point for assigned key accounts, ensuring their needs are met efficiently.Manage escalations within the business units (Maritime and Air), including structural claims, ensuring agile and effective resolution.Increase customer satisfaction and loyalty through specific solutions, tailored to their requirements and aligned with their strategic objectives.Facilitate the implementation of new business, thanks to deep knowledge of the client and acting as an expert in Kuehne + Nagels internal operational capabilities.What we would like you to bring:Proven experience in managing multinational organizations and multiple business units.Experience in managing client relationships and communication, preferably as an OKAM.Deep knowledge of import and export logistics operations (Sea and/or Air Logistics), including safety systems and protocols.Analytical mindset with the ability to interpret data and make decisions based on it.What's in it for you:Are you passionate about building strategic relationships and leading high-impact global operations? At Kuehne + Nagel, we are looking for a Global Key Account Manager Operational who will ensure exceptional experiences for our most important clients, representing both air and maritime logistics. You will be the operational reference point for multinational accounts, leading cross-functional teams and ensuring efficient collaboration aligned with the clients objectives. Your mission will be to drive the satisfaction, loyalty, and growth of key accounts, designing tailored solutions and facilitating the implementation of new business. If you have experience in managing client relationships, deep knowledge in import and export operations, and an analytical mindset oriented to results, this is your opportunity to make a difference in a global and dynamic environment.Who we are:Logistics shapes our everyday life: from the products we use to the healthcare we rely on. At Kuehne+Nagel, your work is much more than logistics: its making possible the everyday and extraordinary moments in peoples lives around the world. As a global leader with a rich history and a vision for the future, we create a safe and stable environment where your career truly matters. Whether delivering life-saving medicines, implementing sustainable transportation solutions, or supporting local communities, what you do has a real impact. Your career is much more than what you can imagine.Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.