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IT Support Specialist

4 months ago

Rochester, United States CCOR Full time

The IT Support Specialist/Network Administrator is responsible for the maintenance and installation of all IT systems at CCOR. This includes regular updates of systems and installation of upgrades to current systems. This position is also responsible for the administration, support, and maintenance of company issued equipment for our clients and employees.


Responsibilities:

  • Maintain all computer and network systems including the maintenance of current software and installation of new software or systems.
  • Handle and assist with problem solving any issues reported by users.
  • Repair technology systems when necessary.
  • Maintain accurate documentation of current systems.
  • Research and evaluate new systems for purchase on an ongoing basis.
  • Research and evaluate software for company utility on an ongoing basis.
  • Support and maintain company issued equipment in the field.
  • Increase technological efficiencies for the agency on an ongoing basis.
  • Report any concerns or issues as discovered in the field to the appropriate department.
  • Provide training on credential and system orientation for new hires (internal & external employees).
  • Perform other duties as assigned.


Position Requirements:

  • Minimum Associate’s Degree required.
  • Two (2) years of experience in IT support or degree equivalent.
  • Excellent time management skills.
  • Ability to work independently.
  • Excellent communications and customer service skills.
  • Ability to prioritize tasks and projects.
  • Ability to problem solve complex situations.
  • Ability to relate to diverse and multicultural populations.
  • Appearance is professional and complies with agency dress code.
  • Ability to lift up to 25 pounds and to sit, stand, bend, stoop, kneel, pull, climb, reach, and perform repetitive movements of the upper extremities.
  • Pass a physical examination and immunization requirements after being offered employment and complete a health assessment annually, thereafter.
  • Possess a current, valid New York State driver’s license and a reliable vehicle.
  • Completion of CCOR's orientation program.