Banking Customer Service Analyst

3 weeks ago


Farmington Hills, United States OpTech Full time

Why work at OpTech?

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today


We are seeking 4 Banking Customer Support Specialists/Analysts to join our team. They will help escalate project and variable business complaints from Card Holders using Salesforce, MS Word & MS Excel.


Duration: 90 day project with 4 days/week for training (8 weeks).

Shift: 7-4 or 8-5 flexible Mon-Fri


Role Summary:

Reading and interpretting the complaints, obtaining the data in a system, write a narrative w the information, dates


Skills:

Data entry, customer service, good writing skills & verbal skills

Preferred- financial consumer exposure, business analysis

Technologies - Working with Salesforce, Word, Excel


OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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