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Field Services Technician

3 months ago

Cockeysville, United States DXC Technology Full time

Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues.
  • Troubleshoot user accounts
  • Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

Basic Qualifications

  • High school diploma or G.E.D.
  • 1-2 years of service desk or field support experience.
  • Experience working with the company's hardware, software and equipment products.

Other Qualifications

  • Good interpersonal skills to work with customers and other unit personnel.
  • Good analytical and problem-solving skills.
  • Good communication skills.
  • Good time management and organizational skills.
  • Good self-motivation and self-management.
  • Ability to resolve hardware and equipment problems.
  • Knowledge with ServiceNow and Microsoft Office.
  • Knowledge with VPN clients and encryption (not mandatory).

Work Environment

  • Manufacturing plant environment.
  • May require weekend and holiday work.
  • May require shift work including afternoon and midnight shifts.

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