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Linux Support Engineer

1 month ago

Chicago, United States Insight Global Full time

This Support position in the Digital Technology Command Center requires on-site shift work providing 7/24 operational support via pro-active monitoring. As part of the Application Recovery Team (ART), this position supports monitoring for Digital Channels, Production environments, Application Health, Distributed system support in Unix/Linux, Windows, Virtual (VMWare, HyperV), Middleware and AWS Cloud environments. Responsible for monitoring day to day application performance and availability, all aspects of united.com, systems performance and analysis of alerts from various tools and restoration of services. Familiarity with standard concepts, practices and procedures within IT Operational Support. Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident follow-ups. Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly to reduce system impact. Being able to correlate events from various tools to assess appropriate level of impact.


Experience with application performance tools, enterprise .com site and mobile channel monitoring, intermediate Systems Administration experience in Unix/Linux and Windows server environment required. Good understanding of virtual technology is also a must. Minimum 1-2 years of experience in an operational support role is essential. Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must.


This Support position in an on-site position at BNOC requiring shift work providing 7/24 operational support. This current opening is on midnight shift (23:00 - 07:30). It will require working weekends.